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lscouras
Level 7
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Message 1 of 6

Office 365 and suddenly no more McAfee anti-spam in Outlook

I have office 365 with McAfee Anti-spam.  It was working fine up until about a week ago.  Now it is not on my tool bar and the folder, which still exists, has not synced or had any activity for at least a week.  Why is it gone and how do I get it back?

5 Replies

Re: Office 365 and suddenly no more McAfee anti-spam in Outlook

Hi @lscouras,

Apologize for the inconvenience caused!

Please let us know the following details to assist you further on this issue.

  1. Let us know the version of McAfee installed on the computer.
  2. Please check McAfee whether it is updated to latest version.
  3. Also make sure whether the anti-spam feature is turned On in McAfee console.
  4. Please let us know if there were any updates on outlook and let us know current version of Outlook10.

Regards,
Sudharsanam G

lscouras
Level 7
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Message 3 of 6

Re: Office 365 and suddenly no more McAfee anti-spam in Outlook

Hi,

I do not know the version of McAfee installed as it came with Office 365.  I am using Outlook 365 version 16.0.13628.20318 (64 bit).  When I search for McAfee on my system I see lots of folders/files but not sure which one, if any relate to Office 365/Outlook. See attached screen shots where you can see my McAfee anti spam folder in Outlook, but it is not on my toolbar, and the other screen shot shows the folders I find when I search for McAfee on my system.

Thanks!

Re: Office 365 and suddenly no more McAfee anti-spam in Outlook

Hi @lscouras,

Thank you for the details provided!

I have sent a personal message. Kindly revert back with the requested details to assist you further.

Regards,
Sudharsanam G

lscouras
Level 7
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Message 5 of 6

Re: Office 365 and suddenly no more McAfee anti-spam in Outlook

I have tried to respond to your PM via email but I keep getting the following error:

 

Delivery has failed to these recipients or groups:

McAfee Community (**personal information omitted**)
Your message wasn't delivered. Despite repeated attempts to deliver your message, the recipient's email system refused to accept a connection from your email system.

Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their email system is refusing connections from your email server. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.

If there is some other means to respond please let me know.

For Email Admins
No connection could be made because the target computer actively refused it. This usually results from trying to connect to a service that is inactive on the remote host - that is, one with no server application running. For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361

GaneshR
Moderator
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Message 6 of 6

Re: Office 365 and suddenly no more McAfee anti-spam in Outlook

hi @lscouras 

Thank you for the details provided! I have sent a personal message.

Please check and revert back

Regards

Ganesh Raju R

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