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Critter1
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Message 1 of 10

Mark as Spam Greyed out in tool bar Win 10 Outlook 2010

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Hi,

Has anyone cured this problem?

In the McAffe tab the "Mark as Spam" "Mark as not Spam" and "add friend" are all greyed out.

Effectively I can't mark as spam or unmark as spam, I'm using pop3 windows 10 and outlook 2010

Any help appreciated.

Gary

1 Solution

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Allwyn_GI
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Message 10 of 10

Re: Mark as Spam Greyed out in tool bar Win 10 Outlook 2010

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Hi @Critter1,

As we spoke earlier, and provided the information that IMAP is not supported in McAfee. If you any other  concern in future, you can always contact using the below link 

Contact support 

Regards,

Allwyn I

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Allwyn_GI
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Re: Mark as Spam Greyed out in tool bar Win 10 Outlook 2010

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Hi @Critter1,

Sorry for the inconvenience caused. Please let us know the following details to help you further on this concern.

  1. Let us know the version of McAfee installed on the computer.
  2. Please check McAfee whether it is updated to latest version.
  3. Also make sure whether the anti-spam feature is turned On in McAfee console.
  4. Please let us know if there were any updates on outlook and let us know current version of Outlook10.

Regards,

Allwyn I

Critter1
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Message 3 of 10

Re: Mark as Spam Greyed out in tool bar Win 10 Outlook 2010

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Hi,

Hope I've got the info you need.

McAfee LiveSafe Version 16 Release 16.0 R29

On outlook, Microsoft office professional plus 2010, can't find the version number, perhaps you could point me in the right direction, I believe support has been withdrawn so no updates available, again perhaps you could advise.

McAffe updated last 7/2/21

 

Thanks

Gary

Critter1
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Message 4 of 10

Re: Mark as Spam Greyed out in tool bar Win 10 Outlook 2010

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Anti Spam is on.
Critter1
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Message 5 of 10

Re: Mark as Spam Greyed out in tool bar Win 10 Outlook 2010

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Hi,

Office Version 14.0.7265.5000(32bit)

Allwyn_GI
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Re: Mark as Spam Greyed out in tool bar Win 10 Outlook 2010

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Hi @Critter1,

Thank you for your prompt response and for the all information provided. Due to the nature of the issue, we have sent you a personal message. Kindly, check and respond to it.

 

Regards,

Allwyn I

Critter1
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Message 7 of 10

Re: Mark as Spam Greyed out in tool bar Win 10 Outlook 2010

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Hi,

Not happy would describe my feelings right now.

Got the phone call and remote access, was told the reason the buttons were greyed out was because I was using Outlook 2010, upgrade and all will be ok.

At considerable expense I've now upgraded to Office 2019 ant the buttons are still greyed out, I feel conned by Mcaffe support, and considerably out of pocket, wish I had stayed with AVG!

Allwyn_GI
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Message 8 of 10

Re: Mark as Spam Greyed out in tool bar Win 10 Outlook 2010

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Hi @Critter1,

Kindly apologizes us for the inconvenience caused. We will definitely help you. I have sent a personal message. Kindly check and respond to it.

 

Regards,

Allwyn I

Critter1
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Message 9 of 10

Re: Mark as Spam Greyed out in tool bar Win 10 Outlook 2010

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Reason IMAP not yet supported.

Been assured they are working on it.

Allwyn_GI
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Message 10 of 10

Re: Mark as Spam Greyed out in tool bar Win 10 Outlook 2010

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Hi @Critter1,

As we spoke earlier, and provided the information that IMAP is not supported in McAfee. If you any other  concern in future, you can always contact using the below link 

Contact support 

Regards,

Allwyn I

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