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cybertam76
Level 7
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Message 1 of 12

Can't turn on Anti-spam filter

I have tried several times to turn on the Anti spam filter but it always goes back to off. I have run the virtual technician my session id is 24769567.

Can someone please help?

11 Replies
roy1116
Level 7
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Message 2 of 12

Re: Can't turn on Anti-spam filter

I have the same or similar problem, trying to use personal filters. Cahtted with McAfee and they seemed to have found a fix involving uninstalling and re-installing McAfee. However it soon reverted to failing to filter the personla filter list. It may have reverted after a reboot.

Good luck. Maybe someone will be able to help.

Roy

Re: Can't turn on Anti-spam filter

If you wouldn't mind, please download our data collection tool from http://mer.mcafee.com

When you run the tool, select "Consumer - Falcon" from the list of products.  Click "Start".  It will run for a while (like 5-10 minutes) and eventually ask you to save a .tgz file.  Save that file somewhere (maybe your desktop) and then when asked if you want to upload say no.

Then send me an email or PM and attach it.  It will contain information that will help me diagnose the problem.

lapwing
Level 7
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Message 4 of 12

Re: Can't turn on Anti-spam filter

I have the same issue too.  No matter how many times I reinstalll, or reboot, or turn on the Anti-Spam filter and apply the settings, it won't turn on.  With the result that every time I get an email message I have to click a pop-up telling me the email wasn't scanned by McAfeee.

It's been quite a while since the original post - is there any news on this issue?

nancyhol
Level 7
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Message 5 of 12

Re: Can't turn on Anti-spam filter

I too am having the problem of not being able to turn on the spam filter.  Along with the popup box - there is another thread discussing that problem.

Any help with this would certainly be appreciated.

Message was edited by: nancyhol on 4/24/10 5:51:31 PM CDT
roy1116
Level 7
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Message 6 of 12

Re: Can't turn on Anti-spam filter

Will try the collection program as mentioned above by the McAfee guy. He says to email the results to him, but doesn't leave and email address. Will have to look around for it.

Has anyone else tried sending him the info? Results?

roy1116
Level 7
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Message 7 of 12

Re: Can't turn on Anti-spam filter

What is your email address to which one sends the generated file?

Re: Can't turn on Anti-spam filter

He will PM you soon we cannot post it here. BTW what email program are you running I see 1 from the other thread is using Thunderbird.

roy1116
Level 7
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Message 9 of 12

Re: Can't turn on Anti-spam filter

Thank you. I sent Shawn Wallace the info via email response to his earlier email, which I re-located  yesterday. I am using MS Outlook 2007, WIN   7 Home Premium, and IE8, in a DELLstudio XPS, 64 bit.

Can you please psot the URL of the "other thread"?

Thanks,

Roy

Re: Can't turn on Anti-spam filter

Thread is a Thunderbird issue and 2010 Anti Spam

http://community.mcafee.com/message/127144#127144

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