Update happened now I can't connect to my POP server. I have opened ports 110,143,25 in the firewall settings and still can't connect. I have disabled the firewall and still can't connect. I have removed the program and can connect just fine. I have had Total Protection 2010 since 12/29/2009 it worked fine. Today came this update and now!!!!!
Have chatted with tech support to no avail >4hrs.
Any Help would be appreciated.Message was edited by: Gigsley on 2/23/10 6:25:09 PM CSTMessage was edited by: Gigsley on 2/23/10 6:42:01 PM CST
Check the date and time, if it is not correct, correct it and restart the computer
What is the type of Operating system ? ( Windows XP / Windows VISTA / Windows 7 )
What is the type of internet connection ? ( DSL / Dial-up / Cable / Wireless / Satellite )
Are you connected with a router ?
Get back to us with the above details
Along with the above requested information, please let us know what is the version of McAfee products you have installed ?
Open security center and let us know whether it says Am I protected YES or Your computer is secure ?
Also May I know whether do you receive any error message while connecting to your POP server , if possible try to attach a screen shot for the same.
Note: Moving thread to Antispam 11 - 2010
Dinesh Kon 2/24/10 6:48:16 AM GMT-06:00
#1 My computer has the correct date and time
#2 I am running Windows Vista home premium SP2 32bit on a Gateway P-6825 lap top 1.5ghz Centrino 4gb Ram
#3 Connection wireless N protocol to Linksys WRT 610N router dhcp to motorola cable modem
#4 Mcaffe reports Your Computer is Secure
Ports 143,110,25 are open.
Only when I uninstall Mcafee then can I connect and recieve my mail properly.
Everthing was fine untill yesterday.
Message was edited by: Gigsley on 2/24/10 10:38:03 AM CST
I have reinstalled again from download. Only when I removed Mcafee did i recieve mail properly.
I have downloaded again reinstalled and the problem repeats.
It took quite a bit of doing to fix my problem. McAfee had to be uninstalled and then the registry cleaned out of any traces of McAfee. Then started over with a fresh install this fixed the problem.
If you are uncomfortable with this you can go online with support and they will have you download a program called "go to assist" which will allow them remote control of your computer so that they may do this process for you. This is done at level 2 support which requires a phone call back at a specific time to initiate the above.
Hope this helps, I know it is not what you wanted to hear.
Message was edited by: Gigsley on 3/31/10 1:16:33 PM CDTMessage was edited by: Gigsley on 3/31/10 1:17:30 PM CDT