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Gigsley
Level 7
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Message 1 of 12

Can't connect to POP server Since Today's Upgrade

Update happened now I can't connect to my POP server. I have opened ports 110,143,25 in the firewall settings and still can't connect. I have disabled the firewall and still can't connect. I have removed the program and can connect just fine. I have had Total Protection 2010 since 12/29/2009 it worked fine. Today came this update and now!!!!!

Have chatted with tech support to no avail >4hrs.

Any Help would be appreciated.

Message was edited by: Gigsley on 2/23/10 6:25:09 PM CST

Message was edited by: Gigsley on 2/23/10 6:42:01 PM CST
11 Replies
YOGA*
Level 9
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Message 2 of 12

Re: Can't connect to POP server Since Today's Upgrade

Hi,

Check the date and time, if it is not correct, correct it and restart the computer


What is the type of Operating system ? ( Windows XP / Windows VISTA / Windows 7 )


What is the type of internet connection ? ( DSL / Dial-up / Cable / Wireless / Satellite )

Are you connected with a router ?

Get back to us with the above details

Dinz
Level 16
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Message 3 of 12

Re: Can't connect to POP server Since Today's Upgrade

Hi Gigsley,

Along with the above requested information, please let us know what is the version of McAfee products you have installed ?

Open security center and let us know whether it says Am I protected YES or Your computer is secure ?

Also May I know whether do you receive any error message while connecting to your POP server , if possible try to attach a screen shot for the same.

Note: Moving thread to Antispam 11 - 2010

Regards,

Dinesh K

on 2/24/10 6:48:16 AM GMT-06:00
Gigsley
Level 7
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Message 4 of 12

Re: Can't connect to POP server Since Today's Upgrade

>

#1 My computer has the correct date and time

#2 I am running Windows Vista home premium SP2 32bit on a Gateway P-6825 lap top 1.5ghz Centrino 4gb Ram

#3 Connection wireless N protocol to Linksys WRT 610N router dhcp to motorola cable modem

#4 Mcaffe reports  Your Computer is Secure

Ports 143,110,25 are open.

Only when I uninstall Mcafee then can I connect and recieve my mail properly.

Everthing was fine untill yesterday.


 

Message was edited by: Gigsley on 2/24/10 10:38:03 AM CST
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YOGA*
Level 9
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Message 5 of 12

Re: Can't connect to POP server Since Today's Upgrade

Hi,

     I read your message, fine ! So right now you reinstalled mcafee or it is not there in your computer

Gigsley
Level 7
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Message 6 of 12

Re: Can't connect to POP server Since Today's Upgrade

I have reinstalled again from download. Only when I removed Mcafee did i recieve mail properly.

I have downloaded again reinstalled and the problem repeats.

JBally
Level 7
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Message 7 of 12

Re: Can't connect to POP server Since Today's Upgrade

Hi

Did you have any luck with this problem? Sounds like the same thing I'm having and I can't seem to get any response from anyone

Re: Can't connect to POP server Since Today's Upgrade

What email client are you using to connect to the POP3 account?

JBally
Level 7
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Message 9 of 12

Re: Can't connect to POP server Since Today's Upgrade

I'm using windows mail....I was using McAfee antivirus before and didn't have any issues.

Message was edited by: JBally on 3/31/10 12:21:54 PM CDT

Re: Can't connect to POP server Since Today's Upgrade

It took quite a bit of doing to fix my problem. McAfee had to be uninstalled and then the registry cleaned out of any traces of McAfee. Then started over with a fresh install this fixed the problem.

If you are uncomfortable with this you can go online with support and they will have you download a program called "go to assist" which will allow them remote control of your computer so that they may do this process for you. This is done at level 2 support which requires a phone call back at a specific time to initiate the above.

Hope this helps, I know it is not what you wanted to hear.

Gigsley

Message was edited by: Gigsley on 3/31/10 1:16:33 PM CDT

Message was edited by: Gigsley on 3/31/10 1:17:30 PM CDT