Anti-spam and McAfee's lack of support

[hse]

The Spam blocker is blocking legitimate emails.  When I try to move these emails into my Inbox, the Spam blocker puts them back into the Spam folder.  How do I stop this?  I tried to lower the security level, but that didn't work.  Any suggestions?

Also, I tried their online Chat, but it asked me to download software.  When I tried that, I just ended up with a blank page.  So the McAfee Chatroom doesn't appear to work.  Any suggestions?

I do get a  reply email saying that a service request has been opened, but I never get a response, even after two months.

[Peacekeeper]

How do you move them you have to mark them as not spam otherwise drag and drop moves them back to the spam folder automatically.

You can add email as a friend as well

Tried these ideas?

[okv]

If suggested does not help, please specify your OS and client details, I'll get in touch to see what's wrong.