After using McAfee for several years,I recently upgraded to the Total Protection Package. I am now using Anti Spam Version 10, build 10.0.186. I'm using Outlook Express.
Ever since I upgraded, the Spam Killer is no longer functioning as it did before and doesn't seem to be working at all.
I have my security set to "High." I want all emails not from people on my friends list to be considered spam and sent to my McAfee Anti Spam folder where I can the determine whether to add the sender to my friends list...very simple. It's been working well for me for years.
Emails are no longer being filtered, even the one or two that were tagged as spam reached my Inbox . The McAfee Anti Spam folder only has one email in it...one that was tagged as spam, made it to my Inbox, and was sent to the Anti Spam folder manually by me after I also tagged it as Spam using the toolbar icon.
I gather from reading here that several are having problems were none existed in the previous version.
At this point I am regretting my purchase and wish I had stayed with the previous version. It is pretty much useless to me in its current state.
When your McAfee Products upgrade to the latest version they do not retain the older setting that were maintained. Please follow the FAQ TS100428 and let us know if you were able to resolve the problem.
Thanks for ther recommendation but I have to admit that I really don't understand the instructions for editing the registry, nor do I understand why doing so should be necessary in order for the program to work as it did before I upgraded.
I just deleted the secondary email account from Outlook Express and the list of Webmail accounts within the Anti Spam configuration screen.
Yes Brad, setting the content filter to update every 30 minutes is the default setting. Can you also let me know if the Spam emails are marked as [SPAM]? In other words do you have any emails in your inbox that are tagged as [SPAM].
Yes, I have had emails in my inbox that Spamkiller has tagged as [SPAM].
However, it now appears to be working as it should. In fact, the email notification of your post in this thread was tagged as [SPAM] and went to the spam folder as expected.
I was going to mention that I have been receiving a notice in Security Center that the spam rules had not updated in at least seven days. When I selected the tab to fix the problem, I always got a "multiple problems require your attention " response. I didn't what else to do so I ignored it.
A couple of hours ago I re-installed Spam Killer and the notice has disappeared. Perhaps reinstalling it has corrected the issue?