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Madhan
Moderator
Moderator
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Message 11 of 13

Re: Absolutely Atrocious "Support" for McAfee Anti-Spam

Hello @N4AOF 

Due to nature of this incident, we will contact and resolve your issue privately.

I've sent you a private message. Please check and respond.

Regards,
Madhan M

N4AOF
Level 7
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Message 12 of 13

Re: Absolutely Atrocious "Support" for McAfee Anti-Spam


@cyberdude wrote:

hello,

thinking the situation over one more time i would like to ask the following;

regarding that Windows Live Mail is not supported and therefore not installing a plugin for spam;

is it possible that the mailclient Windows Live Mail itself is classifying currently incoming mail for spam ?

or you Internet Mail provider perhaps ?

or did you have an other AV program on the computer than McAfee and remains of that other AV program are left behind and causing the problems perhaps ?

are the above mentioned suggestions perhaps a possibility that could cause the current problems ?


No, Microsoft Live Mail (which has had no updates in at least a decade) did not suddenly start trying to detect and mark spam messages

No, neither of the two different mail providers involved are marking the mail as [SPAM] -- both have a spam filtering option, but both those options are turned off, and neither marks spam emails this way.

No, there is no other anti-spam or anti-virus program running on the computer.

And, finally, if I didn't already make this clear, not only did the problem only start when McAfee Small Business Protection was installed, but the emails that were marked as [SPAM] each had an added header showing that McAfee had processed the message.

cyberdude
Reliable Contributor
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Message 13 of 13

Re: Absolutely Atrocious "Support" for McAfee Anti-Spam

Goodmorining,,

thank you for your latest update.

i was thinking a little outside the box and sorry to see that it coiuld not help you further.

i noticed that the moderator Madhan has responded and hope you can both identify what the problem is causing.

hope it will work out for you.

best greetings

 

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