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vATD image converting process not finish - new Version 4.2.2.16 + detectionupdate

Hello,

I have a big problem. we have installed a vATD with my customer.
The runs well as well and pulls all uptdates. the last system update and
contenupdate were also recorded. I then created a new win7 vm under
VM Workstation. Everything was considered what to do. The validation tool
works without errors. The VMDK file was then loaded onto the ATD via winSCP.
I then select the appropriate file in the ATD Guid and press convert.
Then the progress bar appears and that's it. This runs hour by hour without
success. I get neither an error nor is an entry in the log. Did anyone ever
have the problem. Thank you! greeting Thomas
1 Reply
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Re: vATD image converting process not finish - new Version 4.2.2.16 + detectionupdate

Hi thlogical - i was facing a similar issue with the same version. I followed the following article and the isse was resolved: 'VMDK to IMG conversion stops responding, and displays "Converting image...." indefinitely in the Advanced Threat Defense Manager' https://kc.mcafee.com/corporate/index?page=content&id=KB90508
McAfee ePO Support Center Plug-in
Check out the new McAfee ePO Support Center. Simply access the ePO Software Manager and follow the instructions in the Product Guide for the most commonly used utilities, top known issues announcements, search the knowledgebase for product documentation, and server status and statistics – all from within ePO.