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User58227858
Level 7
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Message 1 of 2
‎03-14-2020 06:23 AM

We are runninig with 4.8.017 ATD model 3000

We are runninig with 4.8.017 ATD model 3000 we are unable to export the analysis report. Getting web services. An error occurred in web services. Sorry, the service you are looking for is currently unavailable. Please try again later. Can any one help on this
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IMarsh
McAfee Employee
McAfee Employee
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Message 2 of 2
‎03-16-2020 01:34 AM

Re: We are runninig with 4.8.017 ATD model 3000

Hi User58227858

My first suggestion would be to upgrade to ATD 4.8.2 which was released last week.  This update contains many bug fixes for ATD 4.8.0.  

You can see our latest known issues here https://kc.mcafee.com/corporate/index?page=content&id=KB89507

Should you not be able to upgrade ATD for business reasons, or the issue persists once you have upgraded, please go ahead and open a service request.  When you open the service request please include a support bundle from your ATD which you can create under Manage>Troubleshoot>Generate Support bundle.

Support will then reach out to you once they have analysed the logs

If you find this post useful, Please give it a Kudos! l Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!
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