cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

We are runninig with 4.8.017 ATD model 3000

We are runninig with 4.8.017 ATD model 3000 we are unable to export the analysis report. Getting web services. An error occurred in web services. Sorry, the service you are looking for is currently unavailable. Please try again later. Can any one help on this
1 Reply
IMarsh
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 2

Re: We are runninig with 4.8.017 ATD model 3000

Hi User58227858

My first suggestion would be to upgrade to ATD 4.8.2 which was released last week.  This update contains many bug fixes for ATD 4.8.0.  

You can see our latest known issues here https://kc.mcafee.com/corporate/index?page=content&id=KB89507

Should you not be able to upgrade ATD for business reasons, or the issue persists once you have upgraded, please go ahead and open a service request.  When you open the service request please include a support bundle from your ATD which you can create under Manage>Troubleshoot>Generate Support bundle.

Support will then reach out to you once they have analysed the logs

If you find this post useful, Please give it a Kudos! l Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!
You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community