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eg123
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Message 1 of 7

VM validation failed - Couldnt get the IP address for vm user-image, timeout occured

Hi There!

 

ATD 4.6.0

I'm currently testing in the lab, i have created a VMDK and pass the check of VM Provision Tool, then uploaded the VMDK via ftp, after converted the image, then in Policy-> VM Profile-> New-> Select image-> Validate, it seems cant pass the validation check, errors as below:

Couldn't get the IP address for vm user-image, timeout occurred, validation failure

 

I tried to click Save to start creating VM Profile, but the VM creation will fail at last.

Any ideas on how to troubleshoot this issue? thanks!

6 Replies
McAfee Employee fkazi04
McAfee Employee
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Message 2 of 7

Re: VM validation failed - Couldnt get the IP address for vm user-image, timeout occured

Launch the VM using the activate button on the ATD. Check to make sure the Windows firewall is disabled. If it is not fully disabled, disable it and shut the VM down gracefully then try again.

 

Regards,

Faizan

Regards,
Faizan

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eg123
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Message 3 of 7

Re: VM validation failed - Couldnt get the IP address for vm user-image, timeout occured

Got an error saying "Failed to connect to server (code: 1006" when opening xmode, followed the solutions in kb85978 but seems not working...

McAfee Employee fkazi04
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Message 4 of 7

Re: VM validation failed - Couldnt get the IP address for vm user-image, timeout occured

Code 1006: status code for abrupt disconnection.

Can you confirm the TCP 6080 is allowed between host and ATD? and IE is not used

 

Also, which web browser are you using?

 

Regards,

Faizan

Regards,
Faizan

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eg123
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Message 5 of 7

Re: VM validation failed - Couldnt get the IP address for vm user-image, timeout occured

I did a network trace using wireshark, here was what i saw: - 192.168.0.86 is ATD ip

Snipaste_2019-09-28_02-25-24.png

 

Seems i should deploy a web cert for my ATD?

eg123
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Message 6 of 7

Re: VM validation failed - Couldnt get the IP address for vm user-image, timeout occured

Btw i tried both FF and Chrome, same issue. not using IE..

McAfee Employee fkazi04
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Message 7 of 7

Re: VM validation failed - Couldnt get the IP address for vm user-image, timeout occured

Unable to get IP for VM and x-mode not working are quite different things.

 

- Unable to get VM is mostly in case where the OS version is unsupported or the credentials used for creating windows is incorrect. Kindly re-create VMDK and then re-create VM.

- For x-mode not working, you can try to restart amas service (amas stop & amas start) that should kickstart x-mode service is not responding.

 

Regards,

Faizan

Regards,
Faizan

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