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dilan90
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Message 1 of 5

Unable to upload sample files ATD 4.4.0.26

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Hi,

I'm unable to upload sample files in our ATD box. This was happened suddenly. When I trying to submit the file its not getting pop up hash values of the file. Even its not generating any event at the "analysis reports"

Note: Previously we accessed the ATD box via the IP. But as per the security concerns we had to changed it to access only with host name.

Thanks

Dilan 

1 Solution

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IMarsh
McAfee Employee
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Message 3 of 5

Re: Unable to upload sample files ATD 4.4.0.26

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HI dilan90

There are known issues regading access to ATD using DNS and not FQDN.  This also affected manual upload.

Please check out ATD Known issues for 4.4  

https://kc.mcafee.com/corporate/index?page=content&id=KB89507

You may wish to consider upgrading to ATD 4.6.2 to see if this fixes the issue.  

If you would like us to take a look please open a service request through the McAfee Portal

 

If you find this post useful, Please give it a Kudos! l Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

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4 Replies

Re: Unable to upload sample files ATD 4.4.0.26

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Dear Dilan,

ATD Temp area may be full.
we cannot see this with user access. Support engineers need to look.

Just a guess !!

 

 

MehmetS
IMarsh
McAfee Employee
McAfee Employee
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Message 3 of 5

Re: Unable to upload sample files ATD 4.4.0.26

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HI dilan90

There are known issues regading access to ATD using DNS and not FQDN.  This also affected manual upload.

Please check out ATD Known issues for 4.4  

https://kc.mcafee.com/corporate/index?page=content&id=KB89507

You may wish to consider upgrading to ATD 4.6.2 to see if this fixes the issue.  

If you would like us to take a look please open a service request through the McAfee Portal

 

If you find this post useful, Please give it a Kudos! l Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

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dilan90
Level 9
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Message 4 of 5

Re: Unable to upload sample files ATD 4.4.0.26

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Hello @IMarsh,

Thanks for the response, As you said there was issue with DNS, Once I changed it to "allow access via IP Address" problem solved. But there were not known issues with the existing version.(4.4)

IMarsh
McAfee Employee
McAfee Employee
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Message 5 of 5

Re: Unable to upload sample files ATD 4.4.0.26

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Hi dilan90

I believe this is covered off in the ATD 4.4.2 release notes

 
 
 

https://docs.mcafee.com/bundle/advanced-threat-defense-4.4.2-release-notes/page/GUID-E619E044-A591-4...

1243991, 1243949Fixes an issue with access to XMODE using host name.
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