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savidudu
Level 10
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Message 1 of 2

Lot of files are in Pending State

Hello Team,

I am seeing a lot of files are in pending state.

Pending State.JPG
Its pending from so many days and the count is not getting low.

Could you please assist so we can fix it ?

Thanks

1 Reply
hsadi
McAfee Employee
McAfee Employee
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Message 2 of 2

Re: Lot of files are in Pending State

Hi Savidudu,

Can you please raise an SR# with support and provide these information:

1 - Support Bundle from ATD UI > Manage > Troubleshoot > Create Support Bundle

2 - Screenshot of Pending samples in Analysis page

3 - Connect to CLI using cliadmin user and perform these 2 commands

              a - show vmImage
              b - vmlist

4 - Go to Policy and try to open the VM that scans the files and try to open it and send us its screenshot.

Best regards,

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