Lot of files are in Pending State

[savidudu]

Hello Team,

I am seeing a lot of files are in pending state.

Its pending from so many days and the count is not getting low.

Could you please assist so we can fix it ?

Thanks

[hsadi]

Hi Savidudu,

Can you please raise an SR# with support and provide these information:

1 - Support Bundle from ATD UI > Manage > Troubleshoot > Create Support Bundle

2 - Screenshot of Pending samples in Analysis page

3 - Connect to CLI using cliadmin user and perform these 2 commands

              a - show vmImage
              b - vmlist

4 - Go to Policy and try to open the VM that scans the files and try to open it and send us its screenshot.

Best regards,