My ATD have an issue after upgrade from version 220.127.116.11.43041 to version 18.104.22.168.57069, we succesfully upgrade ATD no error detection.
but after we monitored, we found that GAM Engine stopped (not alive) and my ATD start scanning file from begining (early Januari 2016),
anyone have same issue? please advise
Depending on the upgrade path you followed, that could be the problem. 22.214.171.124 doesn't support a direct upgrade from 3.4.2. However, it is also possible that the device needs to get an update from the internet first for GAM and AV and then subsequent updates should be fine. If there was an unsupported upgrade path, you are going to need to reimage the appliance. Contact support and they can assist with that.