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AmeUpdate Failed due to some internal error

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Hi all

We have vATD v4.6 running on VMware. I saw log "AmeUpdate Failed due to some internal error. Please check logs" keep happening. Do anyone have any idea about this?

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IMarsh
McAfee Employee
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Re: AmeUpdate Failed due to some internal error

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HI cronus.lin

Do you have HTTP GTI proxy configured in ATD under Proxy settings?  If so can you disable it, apply the settings, enable and apply the settings then monitor the update?  

Under our known issues https://kc.mcafee.com/corporate/index?page=content&id=KB89507 under defect 1266987 this is known to us in ATD 4.6.  It is fixed in ATD 4.8 

Please let me know if this resolves your issue?

If you find this post useful, Please give it a Kudos! l Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

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2 Replies
IMarsh
McAfee Employee
McAfee Employee
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Message 2 of 3

Re: AmeUpdate Failed due to some internal error

Jump to solution

HI cronus.lin

Do you have HTTP GTI proxy configured in ATD under Proxy settings?  If so can you disable it, apply the settings, enable and apply the settings then monitor the update?  

Under our known issues https://kc.mcafee.com/corporate/index?page=content&id=KB89507 under defect 1266987 this is known to us in ATD 4.6.  It is fixed in ATD 4.8 

Please let me know if this resolves your issue?

If you find this post useful, Please give it a Kudos! l Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

View solution in original post

Re: AmeUpdate Failed due to some internal error

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Hi IMarsh

We do have this configuration and after we disable it, error log doesn't appear again.

It looks like if we want to fix this error, we have to upgrade ATD.

Thanks for your help.

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