ATD Detection Update

[savidudu]

Hello Team,

I am new to ATD and I am trying to update the detection package from the ATD Console.

When I am clicking on Install then I am getting the below error:

""Failed to Install Package. Please try Again""

Please do let me know If I am doing something wrong or is there any pre-requisite for the same ?

Is there any logs which I can check for the errors?

Please assist.

Thanks

[hsadi]

Hi savidudu

Please raise a service request with ATD support, i suspect that one of your ATD partition is full.

When you raise a service request please add Support Bundle (Logs) to the case.

To collect the support bundle please go to ATD UI > Manage > Troubleshooting > Collect Support Bundle.

Please let me know if you have have a question?

Best regards

[savidudu]

Is it possible to check from ATD console whether the partition is full or not ?

What are the steps for checking the partition is full or not.

Thanks,

[hsadi · Accepted solution]

Hi savidudu

You can check in ATD Dashboard under System Health, but it doesn't give you a granular view of ATD partition. 

Also, you can check the Syslog in ATD UI > Manage > Logs > Syslog.

If you don't find anything please raise an SR and share the support bundle.

Regards

[savidudu]

Thanks for the quick assistance @hsadi 

I will check and keep you posted.

However, I would like to know the steps which I am following for installing the updates is correct ? or not ?

Thanks

[hsadi · Accepted solution]

Hi

You are doing it right, just click on install and that should work.

Regards

[IMarsh · Accepted solution]

HI savidudu

Steps to installa detection package:

1) Download detection package.  Latest versions depending on ATD version are as follows:

• ATD 4.14: atd-detection-img-4.14.0.220107-4.14.0.x86_64.rpm
• ATD 4.12: atd-detection-img-4.12.4.220107-4.12.4.x86_64.rpm
• ATD 4.10: atd-detection-img-4.10.2.220107-4.10.2.x86_64.rpm
• ATD 4.8: atd-detection-img-4.8.2.220107-4.8.2.x86_64.rpm
• ATD 4.6: atd-detection-img-4.6.2.220107-4.6.2.x86_64.rpm
• ATD 4.4: atd-detection-img-4.4.2.220107-4.4.2.x86_64.rpm
• ATD 4.2: atd-detection-img-4.2.2.220107-4.2.2.x86_64.rpm
• ATD 4.0: atd-detection-img-4.0.4.220107-4.0.4.x86_64.rpm

2) Log into ATD and navigate to Manage>IMage and Software>Content Update>Detection Pkg

3) Broswe to the file that you downloaded Under Manual Content Update

4) Click Upload and this should show you the new detection package in the screen below.

If error persits please open SR and attach support bundle

[savidudu]

Hello @hsadi and @IMarsh 

As per the GUI, I can see the ATD version :

If I am correct then I need to install the below one for the manual update:
""ATD 4.12: atd-detection-img-4.12.4.220107-4.12.4.x86_64.rpm"" Correct ?

I mean the below one:

Thanks

[IMarsh]

HI

Yes that is the correct version

[savidudu]

Hello,

Still showing in-progress.



Almost 45+ minutes but no luck and showing the same ""Uploading....""

Thanks,