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savidudu
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Message 1 of 18

ATD Detection Update

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Hello Team,

I am new to ATD and I am trying to update the detection package from the ATD Console.

Detection Package.JPG

When I am clicking on Install then I am getting the below error:

""Failed to Install Package. Please try Again""

Please do let me know If I am doing something wrong or is there any pre-requisite for the same ?

Is there any logs which I can check for the errors?

Please assist.

Thanks

5 Solutions

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hsadi
McAfee Employee
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Message 4 of 18

Re: ATD Detection Update

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Hi savidudu

You can check in ATD Dashboard under System Health, but it doesn't give you a granular view of ATD partition. 

Also, you can check the Syslog in ATD UI > Manage > Logs > Syslog.

If you don't find anything please raise an SR and share the support bundle.

Regards

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hsadi
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Message 6 of 18

Re: ATD Detection Update

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Hi

You are doing it right, just click on install and that should work.

Regards

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IMarsh
McAfee Employee
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Message 7 of 18

Re: ATD Detection Update

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HI savidudu

Steps to installa detection package:
1) Download detection package.  Latest versions depending on ATD version are as follows:
  • ATD 4.14: atd-detection-img-4.14.0.220107-4.14.0.x86_64.rpm
  • ATD 4.12: atd-detection-img-4.12.4.220107-4.12.4.x86_64.rpm
  • ATD 4.10: atd-detection-img-4.10.2.220107-4.10.2.x86_64.rpm
  • ATD 4.8: atd-detection-img-4.8.2.220107-4.8.2.x86_64.rpm
  • ATD 4.6: atd-detection-img-4.6.2.220107-4.6.2.x86_64.rpm
  • ATD 4.4: atd-detection-img-4.4.2.220107-4.4.2.x86_64.rpm
  • ATD 4.2: atd-detection-img-4.2.2.220107-4.2.2.x86_64.rpm
  • ATD 4.0: atd-detection-img-4.0.4.220107-4.0.4.x86_64.rpm

2) Log into ATD and navigate to Manage>IMage and Software>Content Update>Detection Pkg

3) Broswe to the file that you downloaded Under Manual Content Update

4) Click Upload and this should show you the new detection package in the screen below.

If error persits please open SR and attach support bundle

If you find this post useful, Please give it a Kudos! l Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

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IMarsh
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Message 11 of 18

Re: ATD Detection Update

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Hi savidudu

Refresh your browser.  It shows that the current detection package is there ready for install.

You will have to log in again when you refresh, then go back to the page you are on and click on install

 

If you find this post useful, Please give it a Kudos! l Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

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IMarsh
McAfee Employee
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Message 15 of 18

Re: ATD Detection Update

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HI savidudu

Your ATD may have systematic issues relating to https://kc.mcafee.com/corporate/index?page=content&id=KB95203 which we need to verivy.

Please open SR and upload a support bundle so we can check the logs.

If you find this post useful, Please give it a Kudos! l Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

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17 Replies
hsadi
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Message 2 of 18

Re: ATD Detection Update

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Hi savidudu

Please raise a service request with ATD support, i suspect that one of your ATD partition is full.

When you raise a service request please add Support Bundle (Logs) to the case.

To collect the support bundle please go to ATD UI > Manage > Troubleshooting > Collect Support Bundle.

Please let me know if you have have a question?

Best regards

savidudu
Level 10
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Message 3 of 18

Re: ATD Detection Update

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Is it possible to check from ATD console whether the partition is full or not ?

What are the steps for checking the partition is full or not.

Thanks,

hsadi
McAfee Employee
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Message 4 of 18

Re: ATD Detection Update

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Hi savidudu

You can check in ATD Dashboard under System Health, but it doesn't give you a granular view of ATD partition. 

Also, you can check the Syslog in ATD UI > Manage > Logs > Syslog.

If you don't find anything please raise an SR and share the support bundle.

Regards

savidudu
Level 10
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Message 5 of 18

Re: ATD Detection Update

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Thanks for the quick assistance @hsadi 

I will check and keep you posted.

However, I would like to know the steps which I am following for installing the updates is correct ? or not ?

Thanks

hsadi
McAfee Employee
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Message 6 of 18

Re: ATD Detection Update

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Hi

You are doing it right, just click on install and that should work.

Regards

IMarsh
McAfee Employee
McAfee Employee
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Message 7 of 18

Re: ATD Detection Update

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HI savidudu

Steps to installa detection package:
1) Download detection package.  Latest versions depending on ATD version are as follows:
  • ATD 4.14: atd-detection-img-4.14.0.220107-4.14.0.x86_64.rpm
  • ATD 4.12: atd-detection-img-4.12.4.220107-4.12.4.x86_64.rpm
  • ATD 4.10: atd-detection-img-4.10.2.220107-4.10.2.x86_64.rpm
  • ATD 4.8: atd-detection-img-4.8.2.220107-4.8.2.x86_64.rpm
  • ATD 4.6: atd-detection-img-4.6.2.220107-4.6.2.x86_64.rpm
  • ATD 4.4: atd-detection-img-4.4.2.220107-4.4.2.x86_64.rpm
  • ATD 4.2: atd-detection-img-4.2.2.220107-4.2.2.x86_64.rpm
  • ATD 4.0: atd-detection-img-4.0.4.220107-4.0.4.x86_64.rpm

2) Log into ATD and navigate to Manage>IMage and Software>Content Update>Detection Pkg

3) Broswe to the file that you downloaded Under Manual Content Update

4) Click Upload and this should show you the new detection package in the screen below.

If error persits please open SR and attach support bundle

If you find this post useful, Please give it a Kudos! l Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!
savidudu
Level 10
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Message 8 of 18

Re: ATD Detection Update

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Hello @hsadi and @IMarsh 

As per the GUI, I can see the ATD version :

ATD Version.JPG

If I am correct then I need to install the below one for the manual update:
""ATD 4.12: atd-detection-img-4.12.4.220107-4.12.4.x86_64.rpm"" Correct ?

I mean the below one:

ATD Version PD.JPG

Thanks

IMarsh
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Message 9 of 18

Re: ATD Detection Update

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HI

Yes that is the correct version

If you find this post useful, Please give it a Kudos! l Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!
savidudu
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Message 10 of 18

Re: ATD Detection Update

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Hello,

Still showing in-progress.

Pending.JPG

Almost 45+ minutes but no luck and showing the same ""Uploading....""

Thanks,

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