I am have been setting up an ATD for a POC for a customer in the UK and have encountered the following issue:
After configuring LDAP in ATD with Build 18.104.22.168 as shown with the error on LDAP test connection:
Despite using the correct password I am unable to login via the web UI.
It is possible to login with cliadmin on the console, so the question is there a command to reset the LDAP configuration via the CLI?
I have looked in the manual and this does not appear to be a CLI command to undo the LDAP setting in the external facing documentation.
There does appear to be a undocumented feature with LDAP component as if I use ldp.exe with the same AD credentials it does not report an error.
If “simple” is used no error is reported in the ATD UI
Many thanks in advance
tested in my Environment. Noticed the same Problem. LDAP Simple works, SSL does not.
I also had the Problem, after configuring LDAP i was not able to logon to ATD with any user, AD user or local user. 😞
Does this work in your Environment?
I experienced the same results with my ATD box as [simple] worked but SSL does not with local or AD user account.
The only way to log in is with CLIADMIN via a console connection.
I intend to raise a sales escalation to determine the CLI command to reset the LDAP configuration, the alternative being to reset the box back to factory default via the CLI
What was the resolution on this issue. I ran into a very similar issue, and have yet to get the atdadmin account permission to access the FTP server, even after factorydefaults was issued.
This is my understanding and I am waiting for confirmation on this
Q1: Is it necessary to create local ATD database user accounts for the configuration of LDAP in ATD?
Q2: Does the enablement of LDAP require the “Fallback” option to be ticked i.e. enabled?
Q3: Why does ATD enforce password complexity on the creation of user accounts which in the case of a typical customer maybe more restrictive than the current Cx AD password policy?
The LDAP option was added to the current release of ATD 3.4.8 which is a feature that is unique to ATD compared to equivalent solutions in the market.