We just had a case where an MCAFEE ATD-3000 Sandbox was staying at the Status BAD.
A person hat submitted a file to analyze with XVIEW (Look into the Sandbox) and did shutdown the W7 VM after that analyze.
NO > Rebuild of the VM’s did not solve
NO > Reboot of the Sandbox did not solve
Logon to Sandbox with SSH and PORT 2222 not 22 (Logon with cliadmin)
CLI: reboot active
After this the FILE in the queue which may generated the error did disappear and the statuswent back to “GOOD”
Found indoku file: ATD_3.6.2_Product_Guide_revA.pdf
Anybody intersted in taking this up as Service Request fo a product that costs USD 80'000.- please contact us. We will NOT opena TKT for you.
Download the new ePolicy Orchestrator (ePO) Support Center Extension which simplifies ePO management and provides support resources directly in the console. Learn more about ePO Support Center
2821 Mission College Blvd.
Santa Clara, CA 95054 USA
Consumer Support | Enterprise Support | McAfee.com
Legal | Privacy | Copyright © 2019 McAfee, LLC