We just had a case where an MCAFEE ATD-3000 Sandbox was staying at the Status BAD.
A person hat submitted a file to analyze with XVIEW (Look into the Sandbox) and did shutdown the W7 VM after that analyze.
NO > Rebuild of the VM’s did not solve
NO > Reboot of the Sandbox did not solve
Logon to Sandbox with SSH and PORT 2222 not 22 (Logon with cliadmin)
CLI: reboot active
After this the FILE in the queue which may generated the error did disappear and the statuswent back to “GOOD”
Found indoku file: ATD_3.6.2_Product_Guide_revA.pdf
Anybody intersted in taking this up as Service Request fo a product that costs USD 80'000.- please contact us. We will NOT opena TKT for you.