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Well good luck with Symantec as it will prove to be very similar to McAfee I am sure.
For anyone else's information there is loads of free support available here in the forums, or via Technical Support (top left of page) email and online Chat, which are available 24/7 and as I said are all free.
Clicking Technical Support at the top left of this page also provides access to hundreds of FAQ's which can provide much of what Technical Support would tell you anyway.
North American customers also get 30 days totally free phone Technical Support for any products bought from them or through retail outlets.
Customer Service is free and is also linked at the top of the page and deals with any account or sales issues.
FYI, until very recently Symantec didn't even have any forums for people to seek help in, so it just simply isn't true that their support, or their products for that matter, are any better.
Andrew1909 I see from your IP that you are posting from Korea. Korea is represented in the drop-down menu for all the different free (& paid) support options. I guess you didn't look hard enough.
The paid options are for those who don't have the time or patience to deal with the free options.