submit the file for review.
Post the reply details here ie the analysis ID number as if you get no solution in 3 days I can escalate it. Also scan the file at www,virustotal.com and post scan details link here.
Make sure you zip it and password protect it using the word infected If the file is over 10 mbs is when you submit to Virustotal.com. We can then after 3 business days provide us the information and we can escalate your issue on your behalf.