Have you tried following these Guidelines/Instructions? What To Do When McAfee Detects Software As An Infection - How to Submit To McAfee Labs & Appeal
Also if you are having difficulty upload them to Virus Total and provide the MD5 hashes.
Did you not read the post? I also explained why I posted two threads.
"I have been submitting this for days. No response via e-mail or GetSusp." Do those instructions not tell you to use GetSup?
Did you *ZIP it and password protect it using the password infected ? With all due respect, I am attempting to help you resolve your issue. If you submit it correctly, you will recieve a Analysis ID#. As I (Clearly) stated..if you are having difficulty simply upload to Virus Total.
To use *Getsusp* properly, enter your email address under preferences before scanning.
No , The file is to large to zip.
"To use *Getsusp* properly, enter your email address under preferences before scanning."
I just told you I read and followed those instructions. That is what I did 4 days ago and I did it more than once. I have also sent several e-mail.
I have followed the instructions to the letter. Who's fault would it be that I am not getting a Analysis ID? Also why are you not responding to my e-mails?
I scanned the file with GetSup it came up clean. How is Virus Total going to get your software to stop quarantining this file??
I am at the computer right now. There are only 2 or 3 buttons on GetSup. Tell me how I did it wrong.
Here is the result from Virus Total
SHA256: d20b874c050950a1d400694cc6d440b4bcb07e9db21e65444e5b9f6c3072ec80 File name: abcreplace.exe Detection ratio: 11 / 62 Analysis date: 2017-04-11 13:40:59 UTC ( 1 week, 2 days ago )
FYI..I am not responding to your emails. I am responding to your *Posts* I am simply doing my utmost in getting a resolution to your problem. I am very astute with Artemis! detections, as I work closely with the McAfee Labs Technicians/Engineers.
IWe can understand one getting frustrated. I will now contact someone from McAfee Labs on your behalf, to escalate your issue. I also agree that there is indeed a (10mb) limit. Hence is why I requested you to submit to Virus Total.
I would hope that you find my assistance *Helpful*
Yes, I am irritated and I don't mean to take it out on you. How can I get this software to stop quarantining this file?
Thanks for your help.
Please be informed that your Artemis! has been submitted on your behalf. Your escalation Ticket number is as follows Ticket #: AM000911 - Artemis!
Hopefully we will hear something in short order.
Hey guys, I'll take a look at this one. Let us remain professional, as biting the hand, and all that..... Our volunteer moderators work tirelessly to keep this communities moving forward.
2 of 2 people found this helpful
Thanks for the github link, because the file by itself won't execute, due to missing libraries. However, from reviewing the source code, and other companion files, I don't think it's doing anything malicious. Assuming you aren't using it to inject malicious code into SWF files....
I've whitelisted the specific file mentioned, MD5=4dd89af63cf75832ed61cb0fd5fd5650