1 Reply Latest reply on Apr 6, 2017 3:36 AM by Richard Carpenter

    McAfee EE not fully loading Pre-Boot screen - no login box


      Dell E3510


      Have also seen this issue with the E7710 and occasionally the  E7270 - No conclusive/helpful answers...


      After encryption. Sometimes after 1st restart, anywhere after.


      Machine restarts to either the grey or blue Pre-boot McAfee screen, with no login box.

      Same results after wipe/reimage.

      Updating Agent to 5.0.4

      Updating MDE to

      No change.


      Pic Attached. Any ideas? Thanks in advance!



      System Information 

      Computer Name: A6LY2CG2


      McAfee Host Intrusion Prevention 

      Version number: 8.0

      Build date: Friday, July 15, 2016

      Build Number:

      License Type: Licensed

      Expiration Date 

      Language: Automatic

      Security Content Version:

      Security Content Created On: Thursday, January 05, 2017

      Patch: 8



      McAfee Agent 

      Version number:

      Status: Managed

      SuperAgent: Peer to Peer

      Last security update check: 2/9/2017 4:37:04 PM

      Last agent-to-server communication: 2/9/2017 4:36:34 PM

      Agent to Server Communication Interval (every): 4 hours

      Policy Enforcement Interval (every): 15 minutes

      Agent ID: {15c3ebfa-eef0-11e6-023f-18dbf2165a73}

      ePO Server/Agent Handler 

      DNS Name: ddcah.mckesson.com

      IP Address:

      Port Number: 80

      DNS Name: DDCAP40268.na.corp.mckesson.com

      IP Address:

      Port Number: 80



      McAfee ePO Deep Command Discovery Plugin 

      Version number:

      Language: Multiple



      McAfee DLP Endpoint 

      Version number:

      Language: English (United States)



      McAfee Drive Encryption Agent 

      Version number:

      Language: Multiple



      McAfee File and Removable Media Protection 

      Version number:

      Language: Multiple



      McAfee Drive Encryption 

      Version number:



      McAfee VirusScan Enterprise + AntiSpyware Enterprise 

      Version number: 8.8.0 (

      Build date: 1/16/2014


      Anti-virus License Type: licensed


      Scan engine version (32-bit): 5800.7501


      Scan engine version (64-bit): 5800.7501


      DAT version: 8433.0000

      DAT Created on: 2/8/2017


      Number of Signatures in extra.dat: 0

      Name of threats that extra.dat can detect: None 

      Buffer Overflow and Access Protection DAT version: 659


      Installed Patches: 4


      Installed Modules: 



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      All Rights Reserved.