Customer is trying to download a Patch from Jack Henry for the Core banking application “Quest”.
It being blocked as Malware. How do we confirm this is OK? Have other companies said they have had issues?
What is triggering this that we can either go back to Jack Henry and inform them their software has something malicious in it. Or if this is legit, can we remove the Artemis detection?
This is written for Consumers but may offer some tips: What To Do When McAfee Detects Software As An Infection - How to Submit To McAfee Labs & Appeal
Meanwhile the software maker should be using this form to clear their software: Detection Dispute Submission | McAfee Labs