4 Replies Latest reply on Dec 29, 2012 10:59 PM by Peacekeeper

    Dell Laptop BSOD / Bluescreen / Crash with AV

      I have a Dell Inspiron 15 Laptop (Vista SP2 with current updates) that started to bluescreen frequently on reboot and intermittently at other times.  It probably started 5 or 6 weeks ago.  It was bootable and stable in Safe Mode.  After a lot of messing around, I finally got it up and running it by uninstalling McAfee and installing a freeware AV and sent it off to college with my daughter.  She was home this past weekend and I attempted to re-install McAfee (thinking that maybe it had a bad version/update) but it bluescreened as soon as it came up after the install....I reluctantly uninstalled McAfee, reinstalled the freeware version, and sent it back to school.  From browsing around the Internet, this kind of problem doesn't seem to be uncommon, but as far as I could tell, it certainly doesn't seem to widespread either.  I don't have the errors written down, but I think the BSOD had 0xC000007E and maybe occasionally 0xC000008E.  Looking for ideas on how to best troubleshoot/isolate the problem the next time I get a chance to work on it and get McAfee back on the laptop.  Thanks for your ideas.