1 2 3 4 5 Previous Next 76 Replies Latest reply: Nov 22, 2012 7:25 AM by Ex_Brit Go to original post RSS
      • 20. Re: Babylon Search, need to remove
        mlisowski

        Hello Ex_Brit,

         

        I am working through the items you suggested in post 14.  I have not run the system restore yet as I am trying to find a program that can detect the problem/virus so I know the issue is gone.   I also have a friend who can take a complete image of the drive just in case I completely make a mess of the system.

         

        Anyway, while trying the stinger it came out clean.  The normal Anti-virus detected a trojan. I click on the shield to view the manager and it says three virus detected since xxx date (it was 2 so it only found one this time around).  Is there a log file that tells you what trojan or virus has been detected not just the number and how can I see it?

        • 21. Re: Babylon Search, need to remove
          Ex_Brit

          What I suggested in post 14 would save you a lot of work as the other specialist forum would analayze the log and tell you what's best to do next.

           

          System Restore will only take you back to an earlier time so be careful you don't land yourself back into the Babylon mess again.

           

          Any infections caught by VirusScan will be listed in the SecurityCenter ? click Navigation at top right, then click Quarantined and Trusted Items in the list below, you may need to scroll down.

          • 22. Re: Babylon Search, need to remove
            negresco

            Correct me if I'm wrong, but I thought McAfee's duty first of all was to keep our computers free of unwanted software. I have also had the pleasure of having Babylon installed on my computer and that is definately not by choice. You feel your privacy violated when that happens. Just uninstall it? Yes, but it is not like most programs which easily can be removed in a few seconds. This one is aggresive in the way it hides and disguise itself.

             

            You call it a legitimate program, I certainly don't agree with that. Why is it so difficullt to get rid of then? You must be aware that this program(s) is a big nuisance to many of your customers. Many of us have spent numerous hours to solve the problem

             

            So far I have been a very satisfied customer, having McAfee products installed for many years now, but the attitude against this kind of aggresive software annoys and worries me.

             

            Best regards,

             

            Michael

            • 23. Re: Babylon Search, need to remove
              Ex_Brit

              According to what I read here:  http://forums.malwarebytes.org/index.php?showtopic=83898 it is legitimate however there are fake versions circulating and if one clicks unwisely then that's the result.

               

              Antiviruses generally, no matter what brand. don't look for these fake entities but each one has tools for them.

               

              McAfee has Stinger, and it also has a tool called GetSusp which auto-submits suspicious files to McAfee and, if you input your email into the settings, yuo will be contacted.

               

              The links to these and other tools are all on this page:  https://community.mcafee.com/docs/DOC-2168

               

              Message was edited by: Ex_Brit on 21/05/12 4:37:36 EDT PM
              • 24. Re: Babylon Search, need to remove
                Hayton

                Did you go to the Babylon site to find out how to remove this program? You don't say whether you have Babylon software, or just the Babylon toolbar and search engine, but their site shows you how to remove both, with clear instructions.

                 

                If you have one of their programs :

                http://support.babylon.com/index.php?/Knowledgebase/Article/View/177/0/uninstall -babylon-software

                 

                If it's only the toolbar :

                http://support.babylon.com/index.php?/Knowledgebase/Article/View/213/0/remove-to olbar-and-search-the-web-babylon

                 

                And in the case of this toolbar, I believe McAfee would classify it only as a PUP. It usually comes as an unwanted addition to some download because a user doesn't notice the uncheck-this-option box. Lots of people complain about McAfee's Security Scan Plus, which arrives (often unwanted) with some Adobe downoads.

                • 25. Re: Babylon Search, need to remove
                  mlisowski

                  Hello,

                   

                  I had the babylon search.  This program overwrote some default registry entries and could not be unistalled using the normal add remove programs.  Please forgive me but I am not about to open any link to babylon.  In fact, I have setup my internet filters to block this website always.  It also change search results even when I specifically chose to use google search.  This may have lead to a bigger issue.  I was able to resolve my issue with the help of BleepingComputers and a long weekend.

                   

                  My concern is that I tried to scan my computer with seveal of the Mcafee products and none of them detected this issue.  If you need to know what went wrong with my computer the logs are on/were on bleeping computer.  This may give Macaffe someidea of the problems that they may have missed.  The logs really did not mean much to me but thankfull bleepingcomputers could understand them and help me resolve my issues.

                  • 26. Re: Babylon Search, need to remove
                    negresco

                    Babylon Search does not behave like a legitimate program and should not be treated as such...

                    • 27. Re: Babylon Search, need to remove
                      mlisowski

                      I would agree with you on that.

                      • 28. Re: Babylon Search, need to remove
                        Hayton

                        For anyone who has (and doesn't want) Babylon search, this is the uninstall information provided by Babylon on their website, the link to which I provided above.

                         

                        If you have a complaint about the product there is a feedback form on the site at http://support.babylon.com/index.php?/Tickets/Submit

                         

                        Alternatively, if you refuse to visit the website, you could write to the company and complain. Their address is

                        Babylon

                        Auswärtige Beratungsstelle

                        Nördliche Auffahrtsallee 44

                        D-80638 München

                        Germany

                         

                        You probably won't receive any compensation, since the software was a free download.

                         


                        Remove Toolbar and "Search the web (Babylon)"

                        Posted by Customer review on 31 October 2011 11:56 AM

                        Remove Toolbar and "Search the web (Babylon)" in Internet Explorer:

                        1. Go to the Start Menu. Select Control PanelAdd/Remove Programs.
                        If you are using Windows Vista or Windows 7, select Control PanelUninstall a Program.



                        2. Search for Babylon toolbar on IE in the list. Select the program and click Remove button.
                        If you are using Windows Vista/7, click Uninstall up near the top of that window.



                        3. Open Internet Explorer. Go to ToolsManage Add-ons.



                        4. Select Toolbars and Extensions. Uninstall everything related to Babylon Ltd. from the list: Babylon toolbar, Babylon toolbar helper, Babylon IE plugin, babylonToolbar.com, etc.



                        5. Select Search Providers. First of all, choose Bing search engine and make it your default search provider (set as default). Then select Search the web (Babylon) and click Remove button to uninstall it (lower right corner of the window).



                        6. Go to ToolsInternet Options. Select General tab and click Use default button or enter your own website, e.g. gooog.com instead of search.babylon.com. Click OK to save the changes.

                         

                        Remove Babylon Toolbar and "Search the web (Babylon)" in Mozilla Firefox:

                        1. Open Mozilla Firefox. Go to ToolsAdd-ons.



                        2. Select Extensions. Uninstall the following extension: Babylon 1.1.9 To remove Babylon Toolbar.



                        3. Click the small magnifier icon at the right top corner as shown in the image below. Select Manage Search Engines... from the list.



                        4. Select Search the web (Babylon) and click Remove button. Click OK to save the changes.



                        5. Go to ToolsOptions. Under the General tab reset the startup homepage.

                         

                        Remove "Search the web (Babylon)" in Google Chrome:


                        1. Click on Customize and control Google Chrome icon and select Options.



                        2. Choose Basic Options. Change Google Chrome homepage to google.com or any other and click the Manage search engines... button.



                        3. Select Google from the list and make it your default search engine.



                        4. Select Search the web (Babylon) from the list remove it by clicking the "X" mark as shown in the image below


                         

                        • 29. Re: Babylon Search, need to remove
                          nanowhatthe

                          I went through the whole shebang including cleaning all the babylon registry entries and it stayed away for 24hrs - probably until the last reboot.

                           

                          Disappointed to see mcafee  forum mods being so supportive of it. Maybe it was harmless yonks ago - I seem to remember it was. But cnet was too, and one of the biggest and most reliable download sites till this happened. If you don't know the news story, do please google it. It is not an optional toolbar any more - watch your address line - it is a hijacker.

                           

                          As an irony to top it off, Cnet are now offering a Babylon removal tool. Which according to comments on the site you have to pay for.

                           

                          By the way, I always de-selected cnet's naff default add-ons when downloading - maybe I missed a click - babylon was downloaded anyway

                           

                          Kind regards

                           

                           

                           

                          http://insecure.org/news/download-com-fiasco.html

                          Sophos, Bit-Defender and F-sc agree apparently:

                          http://www.theregister.co.uk/2011/12/06/cnet_nmap_toolbar_wrapping_row/

                           

                          on 08/07/12 00:12:46 CDT
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