Skip navigation
McAfee Secure sites help keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams
2017 Views 7 Replies Latest reply: Mar 29, 2012 6:43 AM by showvik RSS
dragonheart_r1 Newcomer 2 posts since
Feb 11, 2012
Currently Being Moderated

Feb 11, 2012 5:42 PM

False Artemis!D96B20D66A27

I've been trying for the past few hours to get the game ACE Online installed on my computer. When I finally did it, McAfee told me it had quarantined a Trojan, and the file was the game's application. The application in question is ACEONLINE.EXE. Any help would be greatly appreciated.

  • Peacekeeper Volunteer Moderator 21,378 posts since
    Nov 23, 2002
    Currently Being Moderated
    1. Feb 12, 2012 2:25 AM (in response to dragonheart_r1)
    Re: False Artemis!D96B20D66A27

    Submit the file zipped as per

    http://vil.nai.com/vil/submit-sample.aspx

     

    When you get an automatic detection relpy reply to it changing teh subject to say False +ve detection and name of file and detection.

    In body say why you think it is safe and then post back here the analysis Id after you email them.

     

    In 3 days if no fix post back and I will get a tech to personally check it .


    Tony
    Volunteer Moderator
    Mcafee Total Protection 7.0 beta, Windows 8 64bit
    No Unrequested PMs please
    Do you have an idea for improving McAfee products? Please share it in the new Ideas community space!  NOTE: You must register an account first.

  • valden Newcomer 2 posts since
    Feb 12, 2012
    Currently Being Moderated
    2. Feb 12, 2012 5:50 PM (in response to dragonheart_r1)
    Re: False Artemis!D96B20D66A27

    Wow, I came here to post about the ACE online executable. I have been having the same problem for over a week now and I have reported it everyday. The quick fix is to turn off real time-scanning and restore the executable.

     

    • Open McAfee Security Center.
    • Select Real-Time Scanning.
    • To the right select "Real-Time Scanning Settings"
    • Click the button labeled "Turn off"
    • An option box will appear with a drop down list for when to resume real-time scanning.
      • I leave it at the default 15 minutes because once the game is launched McAfee will not interfere.
    • Click on the button labeled "Turn off"
    • Click "Done"
    • In the upper right corner under Home, click on "Navigation."
    • In the Navigation Center click on "Quarantined and Trusted Items"
    • Click on the drop down bar labeled "Quarantined Items"
    • Select ACEONLINE.EXE and click on the button "Restore" (you may need to scroll down to see it)

     

    Use the following if you do not know where or how to find the restored ACEONLINE.EXE.

    • Click on the Windows start button.
      • you can try to find ACEONLINE.EXE using search but windows has issues with search
    • Click "All Programs"
    • Open the "SubaGames" folder then open the "ACEonline" folder.
    • Right click "Uninstall Ace Online" and select "properties"
      • The tab at the top should say Shortcut. If not, click the shortcut tab
    • Click on "Open file location"
    • Locate and Double Click ACEONLINE.EXE

     

    Message was edited by: valden on 2/12/12 5:49:27 PM CST

     

    Message was edited by: valden on 2/12/12 5:50:48 PM CST
  • Peacekeeper Volunteer Moderator 21,378 posts since
    Nov 23, 2002
    Currently Being Moderated
    4. Feb 13, 2012 2:39 AM (in response to valden)
    Re: False Artemis!D96B20D66A27

    Valden can you submit it as the OP has jumped ship?

     

    Post analysis ID and I will get it fixed asap.

     

    Message was edited by: Peacekeeper on 13/02/12 6:39:21 PM

    Tony
    Volunteer Moderator
    Mcafee Total Protection 7.0 beta, Windows 8 64bit
    No Unrequested PMs please
    Do you have an idea for improving McAfee products? Please share it in the new Ideas community space!  NOTE: You must register an account first.

  • valden Newcomer 2 posts since
    Feb 12, 2012
    Currently Being Moderated
    5. Feb 13, 2012 7:24 AM (in response to Peacekeeper)
    Re: False Artemis!D96B20D66A27

    I followed the instructions in the help document, but I have no idea where to find the analysis ID. I checked my E-mail and my McAfee account. In the Quarantined and Trusted Items the status is Sent to McAfee.

  • Peacekeeper Volunteer Moderator 21,378 posts since
    Nov 23, 2002
    Currently Being Moderated
    6. Feb 13, 2012 2:47 PM (in response to valden)
    Re: False Artemis!D96B20D66A27

    When You email it (zipped and passworded password is infected) you will get an immediate reply with the analysis ID.

     

    You may have to restore it from quarantine with Real time scanner off and then zip it and forward it.

     

    If still an issue I have an other way


    Tony
    Volunteer Moderator
    Mcafee Total Protection 7.0 beta, Windows 8 64bit
    No Unrequested PMs please
    Do you have an idea for improving McAfee products? Please share it in the new Ideas community space!  NOTE: You must register an account first.

  • showvik McAfee Employee 203 posts since
    Mar 15, 2010
    Currently Being Moderated
    7. Mar 29, 2012 6:43 AM (in response to Peacekeeper)
    Re: False Artemis!D96B20D66A27

    Hi,

     

    Artemis!D96B20D66A27 has been suppressed. Please allow up to 30 minutes for the changes to reflect in Artemis system.

     

    Regards,

    Showvik

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • Correct Answers - 5 points
  • Helpful Answers - 3 points