please restart the machine into safe mode ith networking and download and run this tool.
once done please provide an update on the same.
Thanks for the suggestion. It has been so many years since I used Safe Mode, I don't recall the F key to tap when rebooting to get there.
Once there, I can open my browser and download that file? I assume I can bookmark this page so I will have your link available?
Please choose to restart in Safe Mode with Networking. This should include the network drivers and services needed to access the Internet and other computers on your network, if this is the case.
If, for any reason, you can't reboot your computer in safe mode with networking or run anti-malware tool, you can enter the "kill" code 9992665263 to disable Cloud Protection. At the Cloud Protection window click "Activate" and enter the code. Then you will be able to run McAfee, Stinger or any other malware removal program. Good luck!
Alternate Cloud Protection removal instructions:
Thanks to you all for the helpful suggestions.
We will try them.