I have the MacAfee Internet Security.
It says my computer is secure but whenever I try to scan it I get this error message "An Error has occurred. An unexpected problem occurred during your scan. Please click OK to go back to the Home page and then try running your scan okay."
I get this message every time i try to scan for both a quick scan and full scan.
I tried using the MacAfee Virtual Detection thing but it still won't let me scan.
Thanks in adavance.
What operating system and service pack? If XP and an old service pack that could be your issue.
While waiting for your reply
If you think you have a virus infection on your PC do one or both of the following :
- Run the free Mcafee Stinger program from http://vil.nai.com/vil/stinger/ -
set it to Report Mode (in Preferences) and post the logs of anything it detects.( set it to very high sensitivity)
If you want a second opinion, or to be on the safe side, then you can do a scan with the free versions of these tools :
I have windows XP.
I ran the stinger thing and it said there was one infected file.
I am running the Malwarebytes now.
Is there anything I can do to get the MacAfee to run and stuff? Do I need to uninstall and reinstall it?
See what Malwarebytes says. Though you did not tell me your service pack number?
Did stinger clean the file?
I did the Malwarebytes and it found 3 infected files and cleaned them.
I am not sure what the service pack number is. Where do you find that information? I am using a Delllap top and I got it in 2006
Go to start-settings- control panel and system and post your service pack number
2006 would be SP2 or better
After Malwarebytes does mcaffe run ? If not best to try a reinstall
1 First remove Macfee via
2. reboot and run
Log into your account and reinstall.
Message was edited by: Peacekeeper on 27/03/11 4:12:10 PM
good to see seems something got corrupted. Glad all ok now...
i have the same problem..
I am getting the error as 'an error occured during scan,please go to home page and start scan again".i have bought the laptop in dec-2011 which has mcafee installed for one year.Till now i am not able to scan.I dont have my activation number.if i need to reinstall from where i have to get my product information
I have run the Mcafee virtual technician and it is showing that viruscan15.0.288,security center 11.0.543,personal firewall 12.0.332,antispam 12.0.269 needs to be upgraded..These are the problems which MVT could not fix.
my operating system is windows7
interent-windows internet explorer 9
Please any one help..