McAfee keeps deleting my Zenoclash.exe file, how do I work around that?
I have tried to send it on support, but apparently my account has been set up in the spanish site, and I can't find the "send file" click mentioned here http://www.mcafee.com/us/mcafee-labs/resources/how-to-submit-sample.aspx
I have tried setting up a new user account, but I dunno what's my Grant #
You may submit samples directly to McAfee Labs by attaching the file(s) in an email to email@example.com. When submitting samples via email, you must archive them in a password-protected Zip file with the password “infected” (all lowercase). For instructions on how to create a Zip file and password protect it, see these articles:
To help us speed the sample review process, please provide the following information along with your sample:
- A list of all files contained in the sample submission, including a brief description of where or how you found them
- What symptoms cause you to suspect that the sample is malicious
- Whether any security products find a virus (tell us the security vendor, its product name, the version number, and the virus name assigned to the sample)
- Your McAfee product information (product name, engine, and .DAT version)
- Any system details that may be relevant, including operating system and service packs
The click to send is for business users thought it is easy to send. First grab the file and copy it to your desktop and zip it up using a zip program. Password protect the file using password "infected" without the "s. No other file will be accepted when you email it to mcafee at the address mentioned with subject False +ve. They should auto reply back saying it is infected. You then reply back asking them to recheck file and why and it should be cleared. All this takes 24hrs when I did it.
Another way is check to see if it is quarantined if so hi-light it and send it to Mcafee via tab on Quarantined area. ( navigation/ Quarintined and trusted items.)
Both ways should work
Message was edited by: Peacekeeper on 2/01/11 8:11:20 PM
I already tried to zip it and email, but it gets detected thats an exe file and doesn't allows me to send the mail.
I have send it from the quarantine screen, but didn't knew it was the same thing, guess I only got to wait now...
What detects it Mcafee or Mcafee labs email server or your ISP?
I can´t seem to get Windows mail working, so I used gmail and hotmail.
gmail knows it has a exe so it won't send
hotmail can´t scan it so it won't send
Edit: don´t really like short posts, so I'll just edit this one...
Thank you very much for your response Peacekeeper, I'll get back to you in 48 hours
El mensaje fue editado por: Churrasco on 3/01/11 0:58:51 CST
Understand now if it does not get fixed in 48hrs pm me and I will arrange you to post the file here but only when I am online to grab it and delete the file from the post. I will then resend it on your behalf.
I'd just like to add I am also experiancing this problem.
Running Win 7 Home Premium 64bit, McAfee SecurityCenter (sorry, haven't been able to find actual build/version, clicking on "Help" whisks me off to a webpage :/ )
As soon as I try to restore the quarantined file, McAfee snatchs it up again and I haven't been able to figure out how to add the detected threat to Trusted Items sub menu (though to be honest I'm not sure I want to and I have also not given this program much of a look as it had been behaving fairly well up until now).Posted the popup window below.
The developers of this game have acknowleged that this file is flagged as a false-positive by several AV programs here: http://forums.steampowered.com/forums/showthread.php?t=1519165
Possible solution was posted here: http://forums.steampowered.com/forums/showthread.php?t=1519165, comment #9, though it recommends disabling the option to "scan for viruses by identifying threat patterns", so not the best solution, but a solution nevertheless.
I await your reply in earnst Peacekeeper.
Did you click on send to Mcafee?
Versions are shown in Navigation (top right) and then click about (middle left)
You can try the disabling threat patterns and then emailing .or disabling threat patterns and running getsusp below it auto sends suspicious files to macfee for checking.
Churrasco sorry was online 3pm central for a while. Try my suggestion below
- Join the McAfee Getsusp group at https://community.mcafee.com/groups/getsusp30-beta-feedback
You will have to ask there for Getsusp, which is a Beta program and not yet on general release.
Before you use Getsusp, you should go to this document
and download the PDF file explaining what Getsusp is and how it works, and this document
which downloads the installation guide PDF document.
Message was edited by: Peacekeeper on 6/01/11 6:42:23 AM
Message was edited by: Peacekeeper on 6/01/11 7:36:04 AM