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14701 Views 16 Replies Latest reply: Mar 8, 2012 3:00 PM by Peacekeeper RSS 1 2 Previous Next
sornig Newcomer 1 posts since
Jun 16, 2010
Currently Being Moderated

Jun 16, 2010 12:00 PM

McAfee won't stay "on" ?

I downloaded McAfee maybe a month ago and it was working just fine. However, in the last week or so, whenever I open the page it says that "Real-time Scanning is Off" and when I go to turn it on, it doesn't stay on for more than five seconds. This prevents my computer from being protected from viruses, and won't even scan my computer when I click on the scan buttons.

I'm not sure how to fix this, I don't know if I have a virus or what, or maybe something went wrong with the download. But isn't McAfee supposed to prevent viruses from infecting my computer? I followed a suggestion that informed me to turn my computer on using safe mode with networks, and to scan my hard drive by going through my computer, and it says it scanned it with one item detected and fixed.

If there's someone who could help me figure this out, that would be great.

  • Dinz Master 3,223 posts since
    Oct 13, 2009
    Currently Being Moderated
    1. Jun 16, 2010 1:31 PM (in response to sornig)
    Re: McAfee won't stay "on" ?

    Hi,

    Could you please provide the below information so that we could help you to fix this issue.

    What is the operating system of the computer ?
    Do we have any third party security software installed in the machine ? or in the past ?
    Do we receive any pop ups from anonymous programs (virus alerts) ?

    Thanks and Regards,
    Dinesh K
    McAfee Online Community Moderator


    Dinesh
    Ex Community Admin
  • McMolten Newcomer 1 posts since
    Aug 22, 2010
    Currently Being Moderated
    2. Aug 22, 2010 9:51 PM (in response to Dinz)
    Re: McAfee won't stay "on" ?

    I am having the same problem.  I am operating Windows Vista and do have some other programs running on my computer (Malwarebytes and Ad-Aware).

  • janelleeve Newcomer 1 posts since
    Aug 23, 2010
    Currently Being Moderated
    3. Aug 23, 2010 11:02 PM (in response to Dinz)
    Re: McAfee won't stay "on" ?

    Mine is doing the same thing I have Windows 7, the only other thing I have running is windows defender.

  • gerryhiles Newcomer 24 posts since
    Aug 27, 2010
    Currently Being Moderated
    4. Aug 27, 2010 10:31 AM (in response to sornig)
    Re: McAfee won't stay "on" ?

    I had the same problem when I downloaded Babylon translator - see above post.  I'm only guessing here, but maybe if a download shares a file with McAfee and if you uninstal the download, as I did, then it messes other things up.

  • Dinz Master 3,223 posts since
    Oct 13, 2009
    Currently Being Moderated
    5. Aug 27, 2010 12:35 PM (in response to janelleeve)
    Re: McAfee won't stay "on" ?

    Hi,

    Can you all provide me the error that shows up in security center so as we can proceed accordingly. If possible provide me with a screenshot for the same. (that will provide more insight on the issue)

    Additionally, to speed up the process,

    Check and delete if you have any other security software installed in the computer.
    Check and install the available windows’ updates
    Run MVT from
    http://mvt.mcafeee.com and post me your session id’s

    Regards,
    Dinesh K
    McAfee Online Community Moderator


    Dinesh
    Ex Community Admin
  • matt818 Newcomer 2 posts since
    Nov 26, 2010
    Currently Being Moderated
    6. Nov 26, 2010 10:41 AM (in response to Dinz)
    Re: McAfee won't stay "on" ?

    I have recently starting have this issue with my computer, i'm running windows 7 and have not installed any other security software.

    When i try to switch on real-time scanning there is no error message it just switches straight back off, when i try to run a scan of my pc i'm given a message saying

     

    'An unexpected problem occured during your scan

    Please click OK to go back to the Home page, and then try running your scan again.'

  • GMT-IT Newcomer 7 posts since
    Jun 27, 2010
    Currently Being Moderated
    7. Nov 28, 2010 7:36 AM (in response to matt818)
    Re: McAfee won't stay "on" ?

    Hi, got the same error today with WIN7 Pro. There is a solution in McAfee KB that works for me:

    You have to change rights of user "system" to full access for  "%Systemroot%\temp" directory.

     

    Best regards

     

    Guido

     

    Protokollname: Application
    Quelle:        McLogEvent
    Datum:         28.11.2010 12:58:48
    Ereignis-ID:   5022
    Aufgabenkategorie:Keine
    Ebene:         Fehler
    Schlüsselwörter:Klassisch
    Benutzer:      SYSTEM
    Computer:      OL-1
    Beschreibung:
    Initialisierung des MCSCAN32-Moduls ist fehlgeschlagen. Das Modul hat folgenden Fehler ausgegeben: 8
    Ereignis-XML:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="McLogEvent" />
        <EventID Qualifiers="49152">5022</EventID>
        <Level>2</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2010-11-28T11:58:48.000000000Z" />
        <EventRecordID>5819</EventRecordID>
        <Channel>Application</Channel>
        <Computer>OL-1</Computer>
        <Security UserID="S-1-5-18" />
      </System>
      <EventData>
        <Data>8</Data>
      </EventData>
    </Event>

  • Dinz Master 3,223 posts since
    Oct 13, 2009
    Currently Being Moderated
    8. Nov 29, 2010 2:07 PM (in response to matt818)
    Re: McAfee won't stay "on" ?

    Hi Matt,

    Could you please run the McAfee virtual technician from here : http://mvt.mcafee.com and check the status as it hasa build that would fix the real time scanner being turned off . (Do not forget to post me with your session id)

    Also along with your next post please provide us with the below information;

    Did you previously have any other security software installed in the computer ?
    Is the computer up-to-date with windows , if not install the latest updates from microsoft

    Do you receive or suspect any virus infection in the computer ?

     

     

    Regards,

    Dinesh K

    McAfee Online Community Moderator


    Dinesh
    Ex Community Admin
  • matt818 Newcomer 2 posts since
    Nov 26, 2010
    Currently Being Moderated
    9. Nov 29, 2010 4:25 PM (in response to Dinz)
    Re: McAfee won't stay "on" ?

    Cheers for the replys, just to let you know I managed to fix it by scanning userinit.exe, found a few things in there which were removed and the problems gone away since.

     

    I haven't ever installed any other security software on my computer and there i had nothing to indicate that i had a virus on here, the first i knew something was wrong was when mcafee told me the real-time scanner was switched off and i was unable to switch it back on, this was the only warning message i received. Windows was also fully up to date as well

     

     

    Message was edited by: matt818 on 29/11/10 16:24:12 CST

     

     

    Message was edited by: matt818 on 29/11/10 16:25:34 CST
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