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46501 Views 230 Replies Latest reply: Apr 28, 2010 2:46 PM by SPyron RSS 1 2 3 ... 24 Previous Next
gregpierce Newcomer 6 posts since
Mar 22, 2009
Currently Being Moderated

Apr 21, 2010 4:31 PM

Received DCOM shutdown immed. after today's update.

Hi,

My pc appears to have been completely disabled as a result of today's update. Within a minute of having recieved the systray notification telling me my mcafee update is complete, I receieved an automatic shutdown notice from Windows telling me that DCOM has unexpectedly stopped, and the machine needs to be rebooted. After the reboot, most of my services did not start (including DCOM).  If I try to manually start them using the services snapin, I get an error saying file not found. I am unable to do any installations or uninstallations as a result. Please help.

Greg

  • SPyron Community Administrator 1,215 posts since
    Dec 10, 2007

    Hello Greg,

     

       Yes, we've had some reports of issues like what you're describing. We're working on a fix for you. I'll keep you updated!

  • Newcomer 2 posts since
    Apr 21, 2010
    Currently Being Moderated
    2. Apr 21, 2010 6:27 PM (in response to SPyron)
    Re: Received DCOM shutdown immed. after today's update.

    Yes please! Me too

     

    I didn't actually see the update, since i had the computer up working overnight doing a system scan - everything actually seemed fine this morning, but McAfee froze while trying to quarantine a file it found (not svchost.exe as far as i could tell...some other crack file it found in a backup file...nonetheless, my svchost.exe file IS missing from the system32 folder)

     

    So I rebooted my computer and *immediately* upon loading the desktop got the DCOM error and the 60 second countdown to reboot

     

    I immediately thought i got a virus somehow and booted into safe mode to run McAfee there and try to find it. McAfee console loaded for a couple seconds before again rebooting my computer, this time with no error messages of any kind.

     

    Now I can't do *anything* - both safe and regular mode of windows XP will boot, but i can't do anything. I tried to do the workaround I found posted in a news article, but that involved copying a replacement svchost.exe file from a flash drive and I can't even do that. I can open folders and even some programs, but I can't move anything, copy anything, or open McAfee. i also tried installing the replacement DAT file you guys posted, but that comes back every time saying it can't find any qualifying mcafee products

     

    please help! my computer is completely useless

     

    i'm running windows XP SP3 with McAfee Total Protection 2010

  • Newcomer 1 posts since
    Apr 21, 2010

    My computer is suffering a similar fate at the moment. I can't delete McAfee, remove files, add the patches or any other remedial measure.  Of course, the issue crashed by internet with a "notification DLL has not been registered. program will not work properly" notation.  Now, my Excel, Word, Quickbooks, etc. won't open properly.  The computer is effectively incapacitated by this virus.


    Is there a timeframe for when McAfee might be producing a patch/fix?

  • SPyron Community Administrator 1,215 posts since
    Dec 10, 2007
    Currently Being Moderated
    4. Apr 21, 2010 7:58 PM (in response to Kelly12)
    Re: Received DCOM shutdown immed. after today's update.

    Unfortunately, I don't have a timeframe yet, but I assure you we've got everyone working right now on this. We're absolutely focused on getting you all up and running.

  • Ehapi Newcomer 23 posts since
    Apr 20, 2010

    I'm having the same problem with XP SP3 which began today around noontime. I was able (as far as I can tell as I have not yet rebooted my machine) to go to START>RUN> where I typed 'shutdown -a', this stopped the infernal shutdown notice and countdown. McAfee Security Centre, however, is slammed. It would not even open. Windows Update is a bust too. I was able to run Windows Malicious Software Remover which says it found nothing-yeah right! I have no idea what to do now. 

     

    Seems McAfee is working on a fix--hope it's soon and that it works!

  • SPyron Community Administrator 1,215 posts since
    Dec 10, 2007
    Currently Being Moderated
    6. Apr 21, 2010 8:34 PM (in response to Ehapi)
    Re: Received DCOM shutdown immed. after today's update.

    Ehapi,

     

       Just to clarify, you can't open SecurityCenter at all, and have not rebooted?

  • Newcomer 1 posts since
    Apr 21, 2010
    Currently Being Moderated
    7. Apr 21, 2010 8:35 PM (in response to Ehapi)
    Re: Received DCOM shutdown immed. after today's update.

    At 7 a.m. PST  I noticed the McAfee icon changed and subsequently required a reboot.  After the reboot this morning my internet connections were gone and I am unable to add new network connections, thus unable to get online with the affected computer.  It also has a RPC server is unavailable warning. Anyone know what can be done about the RPC server warning?  Are these the same sort of problems that others have experienced? 

  • SPyron Community Administrator 1,215 posts since
    Dec 10, 2007
    Currently Being Moderated
    8. Apr 21, 2010 8:54 PM (in response to Hugh)
    Re: Received DCOM shutdown immed. after today's update.

    Hello everyone,

     

       Thanks for being so patient. I've got a set of manual steps you can use right now to get back up and running. Please reply here if this doesn't fix you up so I can get to work on that for you!

     

    1. Start your computer in Safe Mode (When starting press F8 and pick Safe Mode).
    2. Open My Computer.
    3. Double-Click the C:\ drive.
    4. Double-click Program Files.
    5. Double-click McAfee.
    6. Double-click VirusScan.
    7. Delete the DAT folder.
    8. Click Start, Run, Type CMD, and click OK.
    9. In the command prompt window type:

      CD\

    10. Now type:

      dir svchost.exe /s /b
       
    11. The command will return the location of svchost files (see the screenshot below. C:\Windows\ServicePackFiles\i386\svchost.exe is very common on XP so you should find it there).
    12. Copy svchost.exe from that location to C:\Windows\system32 (example: copy C:\Windows\ServicePackFiles\i386\svchost.exe c:\windows\system32).


       
    13. After the copy is completed, restart the computer.
    14. If Windows operates normally, uninstall and reinstall the McAfee Security Suite to get the updated DAT.

     

     

    Message was edited by: Somer Pyron on 4/21/10 8:54:31 PM CDT
  • Ehapi Newcomer 23 posts since
    Apr 20, 2010
    Currently Being Moderated
    9. Apr 21, 2010 9:11 PM (in response to SPyron)
    Re: Received DCOM shutdown immed. after today's update.

    Reboot happened twice with the DCOM arbitrarily shutting down and restarting before I got wind of what was going on. From then on I did a RUN 'shutdown -a' and since then I've not rebooted but have been scanning left, right, and center with Windows Malicious Software Remover and McAfee's FREESCAN -this one is happily running right now. So far that's all this very unhappy customer have been up to. MSC will not Open. That's right.

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