5 Replies Latest reply: Feb 10, 2010 5:40 PM by Dinz RSS

    NTLDR Missing

      I'm using a Dell Dimension 3000 workstation with McAfee Security Center, Running Windows XP, service pack 2/3. I've gotten the subject error message 3 - 4 times in the last year when booting up. The last 2 times I remember having used QuckClean. This isn't a new problem as the link below attests. When I contacted Dell support they tried something like the solution in the below link, without success. I therefore have to restore the OS and my data.

      This shouldn't happen at all. What's being done to fix this problem?

      QuickClean and NTLDR missing (Hlxcar)

        • 1. RE: NTLDR Missing
          This is more a Windows problem than a McAfee one as I doubt very much that McAfee has caused it.

          For now I would cease using Quickclean and any other registry cleaner. Personally I have found that they do more harm than good.
          Quickclean, set to default settings, should only do what regular computer maintenance does in any case, whether it be automatic or via the Control Panel, System & Maintenance.

          Is this Microsoft document any help? http://support.microsoft.com/kb/320397

          I no longer have XP but recall that NTLDR is missing was something to do with a corrupted boot sector.

          If you have an XP SP3 installation disk you could try the following. (I made myself one using Autostreamer) http://www.simplyguides.net/guides/slipstream_sp2/slipstream_sp2.shtml it's for SP2 but works for SP3.
          Or: http://www.winsupersite.com/showcase/xpsp3_slipstream.asp )
          Go to Start/Run and type in sfc /scannow and click Enter.

          Windows will then check that all system files are correctly in their original form.

          You could also try this:

          1. Load Windows XP CD into CD drive.
          2. Make sure BIOS is set to boot to CD drive.
          3. Boot the computer from CD.
          4. At menu, press "R" to load Recovery Console.
          5. Select the installation to be fixed.
          *The following instructions assume CD-ROM is labeled as drive D and the hard drive partition the windows installation is on is labeled as drive C. Replace the letters accordingly.
          6. Type "COPY D:\i386\ntldr C:\" and press ENTER.
          7. Type "COPY D:\i386\ntdetect.com C:\" and press ENTER.
          8. Remove CD and type "EXIT" and press ENTER (to reboot your computer).
          • 2. Re: RE: NTLDR Missing

            This is 100% a McAfee QuickClean problem.  I just tested it by running the QuickClean tool with a Explorer window open to C:\.  I confirmed NTLDR, NTDETECT.COM and BOOT.INI were in C:\   -- I WATCHED QuickClean remove them!!!






            OS: XP Pro SP 3

            • 3. Re: RE: NTLDR Missing

              I can't answer that and I agree, it shouldn't be happening.  I suggest contacting Technical Support Chat.  They can escalate the issue to much higher levels than I can.

              • 4. Re: RE: NTLDR Missing

                Hi TXRoger,

                Could you please confirm whether are you using any other registry cleaners in the computer.Since quick clean is a pc optmisation tool it wont detect and delete any system files. Also may I know whether are you using the same computer in which the above files were deleted !







                Dinesh K

                • 5. Re: RE: NTLDR Missing

                  Not true.  QuickClean IS deleting the system files.  I can replicate the problem.  Tech Chat "escalated" and will call me back "within 24 hours".