1 2 Previous Next 10 Replies Latest reply on Jan 25, 2010 11:40 PM by BMann

    Jumping pages and menus

      I am using McAfees latest version but I have jumping pages -like if i were scrolling- up and down or changin menus rapidly in office applications. Not normal but after running McAfee and Stinger still can't find the virus doing this....any suggestions?

        • 1. Re: Jumping pages and menus

          Hi Ernesto,


          Are you sure it's not your mouse playing up? When they get old,  you sometimes get this problem of mouse stuck in scrolling mode.

          Try plugging a different mouse in your computer to see if the problem goes away.



          • 2. Re: Jumping pages and menus

            No I am sure it wasn't as I even reinstalled the software and cleaned up the mouse. At night I ran the Malwarebytes Anti-Malware and got this on the log:


            Registry Values Infected:
            HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\Di sallowCpl\1 (Malware.Trace)

            Files Infected:

            C:\ProgramData\McAfee\VirusScan\Data\TFR7D8A.tmp (Trojan.Dropper)


            Why would the McAfee antivirus get infected? Obviously previous runs of the McAfee antivirus came out with a clean scan. Should I review anything else?

            • 3. Re: Jumping pages and menus

              Can you please submit this file to Mcafee as described here:




              When you get the analysis results, please post them here.




              • 4. Re: Jumping pages and menus

                This is the report from the web page you indicated, but no specific details, at least for me.


                McAfee Labs - Beaverton
                Current Scan Engine Version:5400.1158
                Current DAT Version:5868.0000
                Thank you for your submission.


                Analysis ID: 5753072

                mbam-log-2010-01-20 (23-00-09).txtinconclusiveno

                inconclusive [ mbam-log-2010-01-20 (23-00-09).txt ]
                Upon analysis the file submitted does not appear to contain one of the 200,000 known threats in the AutoImmune database. The file may contain a new threat, or no code capable of being infected. Your submission is being forwarded to an Avert Labs Researcher for further analysis. You will be contacted by AVERT through e-mail with the results of that analysis

                • 5. Re: Jumping pages and menus

                  Well, that's consistent with your clean scans. This responce means that one of our analysts is going to look at your submission in depth,

                  so we should wait for the results.


                  You have submitted the C:\ProgramData\McAfee\VirusScan\Data\TFR7D8A.tmp file itself, not just the MalwareBytes log, right?






                  Message was edited by: imikhlin on 21/01/10 10:24:45 CST
                  • 6. Re: Jumping pages and menus

                    Nope....I just sent the log, the file was erased when I rebooted and I can't find it.

                    • 7. Re: Jumping pages and menus

                      Unfortunately I couldn't recover the infected file. What worries me is that the McAfee AV got infected and reported clean scans. Though not as much as before I ocassionally still get some jumping pages and lost the scrolling funtion on the mouse. Is there something else I can do?

                      • 8. Re: Jumping pages and menus / still happening after cleaning w/McAffee

                        I am still going over these weird window scrollings up and down in explorer and even excel. I have ran a couple of times SupernatiSpyware and the Malwarebytes Anti-Malware. The initial scan on Anti-Malware detected and cleaned a Trojan that had infected the McAfee AV; but after updating both third party AV subsequent scans came clean; HOWEVER I still get those fast up and down scrollings. Anyone have any idea what else is there to do?



                        • 9. Re: Jumping pages and menus

                          Can someone at MCAFEE HELP?????? I have had this virus that McAfee left pass to my computer, could not clean, and now it has been days since I asked for help.

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