This document is to assist users who have previously registered in the Intel Security Group Community and reaching an error message when attempting to login.
|Before troubleshooting consider this important information|
Intel Security Community accounts
|Home "My Account" Customers|
|If you are a Home product customer and have lost access to your subscription account information, click here to find out how to access My Account|
|Steps to Troubleshoot|
|1||In a new browser, visit the Intel Security Group Community https://community.mcafee.com|
Click on Log in at the top right of the page
Enter your username and password, then select the Log in button.
|Was your issue resolved?|
|If your issue was not resolved, you may be entering the incorrect username and password. It is recommended that you select I forgot my password or I forgot my username|
|Did you receive an email from us within 5 minutes?|
If you did not receive an email with your username or a token link to reset your password this could mean any of the following:
If these steps did not work, please see below.
If you still cannot access your community account after following the steps and recommendations above, please email the Community Manger at communities at mcafee dot com (link removed to prevent spam) with the following information. Please allow up to 2 business days for the community manager to respond to you from this same email address. Be sure to check your spam folder if time to respond exceeds one business week.