Any devices that persist in showing the real-time or On Access Scanner (OAS) as disabled should be inspected and the issue solved to maintain a healthy environment.
There are multiple reasons why the OAS shows a disabled status. All of the known reasons can be explored in the Knowledge Base. Here are several possible resolutions:
- KB72024 - The VSE tray icon shows the On-Access Scanner as disabled at logon (https://kc.mcafee.com/corporate/index?page=content&id=KB72024)
- KB84191 - The On-Access Scanner reports a disabled status to ePolicy Orchestrator but shows as enabled on the client (https://kc.mcafee.com/corporate/index?page=content&id=KB84191)
- KB69105 - Windows Security Action Center incorrectly reports VirusScan Enterprise is disabled (https://kc.mcafee.com/corporate/index?page=content&id=KB69105)
Because the symptom experienced is singular with various possible causes, you may not be able to identify which Knowledge Base article applies until further details are discovered. The following Community blog by an Intel Security VSE expert provides a helpful walkthrough for identifying specific causes and knowing when to contact Support: https://community.mcafee.com/people/wwarren/blog/2015/05/05/on-access-scanner-wh y-is-it-disabled
For more resources, visit the ServicePortal and search for related content. Also, visit the McAfee VSE Community:
Intel Security SNS ProTips help you maximize your protection with troubleshooting, best practices, how-to tips, and links to Knowledge Center resources. To unsubscribe from ProTips or change your SNS settings, visit the SNS Subscription Center.