Intel Security SNS ProTip for SIEM: How to troubleshoot Vulnerability Assessment scanner sources

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    SIEM Support Engineers sometimes field calls where a new Vulnerability Assessment (VA) scan data is available, but is not collected or displayed in the Enterprise Security Manager (ESM) console. When a manual retrieval of the scan data is attempted, the user sees the following message in a popup dialog box:


    Error. No data was returned from the VA data source (VAER27)


    This issue can occur when the Active Directory (AD) section of the vathirdparty.conf file has a type field that contains no value. For example, in the partial vathirdparty.conf file shown below, there is no value after the equal (=) sign.


    For information on how to correct this issue, see KB84601 ( )


    For more resources, visit the ServicePortal and search for related content. Also, visit the [PRODUCT NAME] Community at [link to product community].

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