Offline updates: McAfee Web Gateway and above

Version 2



    Versions and higher of McAfee Web Gateway offer support for offline updates which allow the administrator to create, download, and apply full update packages (vs. incremental updates) that can be applied manually with the use of portable media.


    This can be very useful for appliances that are part of closed/isolated network which aren't able to connect to the normal McAfee update servers, or for customers that would like to test the use of an update before applying it.


    These updates apply to the Antimalware engine, URL filter, Data Loss Prevention, Dynamic Content Classification, Application Control, Single Sign On services, and 3rd party Avira Antivirus.  This process does not update the McAfee Web Gateway version itself.




    Must be running McAfee Web Gateway version or higher as older versions don't have support for offline updates.


    As offline update packages are version and build specific, be sure to verify this information prior to building the package. Failure to do so will result in a coordinator error message, wasted time, and the user needing to generate the update package again with the correct version and build numbers.


    You must have an active licensed product in order to generate and apply offline updates.


    Though update packages are version and build specific you always have the option of reverting back to a previous update version if you choose. Example: URL filtering version 41291 can be reverted back to version 41189, and so on.


    If you need additional assistance with any of the following steps please do not hesitate to call McAfee Web Gateway support



    Locating software Version and Build number






    Before attempting to build an update package you will need to locate the software version and build number as packages are specific to these numbers. This information can be verified by logging into the GUI of the appliance.




    Offline Update URL


    Access the following URL:


    Creating the update package

    Generating an update package will take the user through a series of steps ultimately creating the .upd package to be applied.

    • Step 1: Terms and Conditions

    Accept the terms and conditions and click Next Step.


    Terms and Conditions.png


    • Step 2: Selecting the correct McAfee Product


    McAfee offers offline updates for other products, be sure to select the correct McAfee product - McAfee Web Gateway is shown in this example



    Selecting Product.png

    • Step 3: Version and Build


    Before attempting to build an update package you will need to locate the software version and build number as packages are specific to these numbers. This information can be verified by logging into the GUI of the appliance, referenced in the screenshot above.


    Selecting Version and Build Number.png


    • Step 4: Select the features you want to update


    After entering the Version and Build numbers select what should be included in the update package. Once the selections have been made click generate package. This will bring up another dialog box showing the progress of the update package.


    1. Generate Update Package.png


    • Step 5: Generating the Update package


    The amount of time it takes to generate the update package will be determined by the options selected and overall file size.



    2. Generate Update Package2.png


    • Step 6: Downloading the Update Package


    Once the offline update package is generated you will be prompted to download the .upd file to a specific location. It is recommended that the file be saved to mobile media such as USB. Download time will be determined by overall file size of the update package. Example: Features included in the update.


    3. Download Update Package.png


    Applying the Update Package


    For uploading the update package file you will need to be logged in the GUI of the appliance. Configuration > [Appliance name] > Update Engines > Upload Update File...


    5. Upload Update File.png


    This will bring up another dialog box where you can browse to the downloaded .upd file




    Once the .upd file is located click update - this will apply the update to the appliance and show the overall process. It will display "Update finished" once its completed. Click close.


    Update Finished.png

    Verifying success



    Verifying the version and date of last applied update can be done by viewing the information in the Charts and Tables section of the dashboard data. Dashboard > Charts and Tables.


    Verifying Success.png


    Common Question:


    Question: Is it possible to import older update packages (downgrading versions)?

    Answer: Yes. Just follow the same process as outlined above using a previously downloaded offline update package. Keep in mind that McAfee will not keep older versions on its servers.