McAfee have several new tools to help fight malware & fake anti-malware pests which usually get past most antivirus applications. GetSusp to gather and submit samples, and 2 types of Stinger to combat stuff that regular antiviruses have problems with.
You have to go to the GetSusp Group to get the latest version. Membership is not required. You can also find support for it in that group and provide feedback. The actual download is available HERE.
Please read this McAfee article: Required Reading - Home User Assistance, Malware Troubleshooting
If you can isolate the malware that isn't being detected you can try submitting it to McAfee Laboratories.
If possible locate removal tools on the web for whatever the infection name that is bugging you - Google can be your friend. Be careful what you pick though! Avoid cures that simply say 'Click Here'.
Here are some FREE programs that you can download to get adware/spyware removed from the machine (keep them AND your computer updated!):
N.B. It cannot be updated therefore needs to be freshly downloaded each time you use it as it is updated on the website every weekday.
Stinger is a standalone utility used to detect and remove specific viruses. It is not a substitute for full anti-virus protection, but rather a tool to assist administrators and users when dealing with an infected system. Stinger utilizes next-generation scan engine technology, including process scanning, digitally signed .DAT files, and scan performance optimizations. It detects and removes threats identified under the "List Viruses" icon in the Stinger application.
How to Use Stinger: http://www.mcafee.com/us/downloads/free-tools/how-to-use-stinger.aspx
This tool detects and removes "FakeAlert" malware variants - please post in the forums if it misses anything. It also must be freshly downloaded each time as it is updated on the website every weekday.
There is a special section of the forum devoted to this tool: https://community.mcafee.com/community/security/top_threats
McAfee Free Tools webpage: http://www.mcafee.com/us/downloads/free-tools/index.aspx
FREE 3rd Party Tools
Some infections are difficult for antivirus software to remove because of the way they work or because they are constantly mutating and that is where certain anti-malware tools come in handy. By the same token, these tools aren't that good at protecting you from the millions of infections that your antivirus application already keeps out. It is by no means a bad reflection on any antivirus application that one finds oneself resorting to using these tools. They are meant to supplement your protection. But keep them updated!
WARNING: We are not responsible for any problems caused by these programs. Most have their own support. Also note that anti-spyware software will often remove all your good cookies (along with any bad ones of course) - so you have to be careful what you delete when the scan finishes.
Users will have to check each website for operating system compatibility. Remember to keep them updated!!
Malwarebytes Anti-Malware (Free)
Download the free version here (Pro version not recommended as it may clash with VirusScan):
This tool can downloaded, installed, updated and run all in 'Safe Mode with Networking' if necessary.
Support Forum: http://www.malwarebytes.org/forums/
Microsoft Windows Defender (Free)
(Included with Vista and Windows 7 systems but available for Windows XP SP2 & up as a free download).
This tool, once protection is enabled, simply sits there guarding your installation with no further action required.
Support Forum: http://www.wilderssecurity.com/index.php
Prevent the installation of ActiveX-based spyware, adware, browser hijackers, dialers, and other potentially unwanted software. Block spyware/tracking cookies in Internet Explorer and Mozilla Firefox. Restrict the actions of potentially unwanted sites in Internet Explorer.
(Free, unless you want the auto-update feature which works well and is recommended).
Also if you want to use an 'on the go' scanner using a USB stick there is SuperAntispyware Portable: http://www.superantispyware.com/portablescanner.html?tag=SAS_HOMEPAGE
Support Forum: http://forums.superantispyware.com/
Ad-Aware Free has been removed as it now contains virus protection and having 2 such entities on your machine can compromise security.
Spybot Search and Destroy has been removed due to issues with McAfee and is no longer recommended. If you have it please at least disable it's Teatimer component if installed, but other issues have been reported in these forums.
Don't forget to keep all these updated
The following are scanners that provide logs to online anti-malware groups who specilaise in removing malware, fake anti-malware etc.
DDS - Specialised Scanner to Provide Logs to a Specific AntiMalware Forum
Download DDS: http://www.bleepingcomputer.com/download/anti-virus/dds
Post the log here: http://www.bleepingcomputer.com/forums/forum22.html
This is an old tool but still useful where all else fails and you need something to gather information to obtain help elsewhere. Run "Hijackthis" and post its log on one of the specialist forums below to see what action is recommended. They will check it and help you get rid of whatever ails your machine. Don't try to fix it yourself.
It has been updated to be compatible with Windows 7 and still serves a useful purpose in getting the ball rolling with help in the forums mentioned below. Any other tools will be recommended by them in due course of the investigation.
Note: Hijackthis is not intended as a removal tool per se, and should only be used under the guidance of the specialist forums.
Do not post Hijackthis logs here, we can't help you with those !
Post the logs at a specialist Forum:
Be sure to read all the sticky announcements/instructions at the top of each malware forum!
Good links and general Security advice:
Let Google be your friend. It helps to look up the name of the infection because often it has a cure readily available.
The forum search mechanism at the top right of this and every page can also be of great help.
Lastly, I can't stress how important it is that you keep Windows totally up to date at all times. On the second Tuesday of every month Microsoft releases important security updates which you avoid at your peril. Of course updates occur at other times too and you shouldn't ignore any critical or non-critical updates using the optional Microsoft Updates (see Windows Update settings), with few exceptions. Those would for example be language packs.. perhaps, or driver updates for hardware that you prefer to update yourself, in which case you can opt to hide the update so it wont be presented again. Never hide critical updates, that's asking for trouble.
Also avoid using registry cleaners and optimizers, most of their benefits are imagined and many of their disadvantages are real, like the deletion of important registry keys belonging to other applications, McAfee included.
Toronto • Ontario • Canada
Volunteer Moderator • Consumer Products