Before doing anything else please read this McAfee article.
McAfee are also developing a new tool to help the fight against malware called 'GetSusp'. It can be downloaded from their private group: GETSUSP
Membership is required. You can also discuss it in that group and provide feedback.
If possible locate removal tools on the web for whatever the infection name is bugging you and that is where Google can be your friend. Be careful what you pick though!
Here are some FREE programs that you can download to get adware/spyware removed from the machine (keep them AND your computer updated!):
NOTE: I have noticed a lot of posters with adware/spyware issues. These products are owned by other companies and aren't something we support. However, they are excellent programs that I would recommend to remove this stuff. If you are having problems removing the adware/spyware from the machine or problems with the product, you need to go to the company that corresponds with the product that you have installed for support.
- we are not responsible for any problems caused by these programs. Most have their own support. Also note that anti-spyware software will often remove all your good cookies (along with any bad ones of course) - so you have to be careful what you delete when the scan finishes.
Users will have to check each website for operating system compatibility. Remember to keep them updated!!
AdAware Free has been removed as it now contains virus protection and having 2 such entities on your machine can compromise security.
Support Forum: http://forums.spybot.info/
How to use SpyBot:
(We recommend that you do not install its "Teatimer" component)
Support Forum: http://www.wilderssecurity.com/index.php
Prevent the installation of ActiveX-based spyware, adware, browser hijackers, dialers, and other potentially unwanted software. Block spyware/tracking cookies in Internet Explorer and Mozilla Firefox. Restrict the actions of potentially unwanted sites in Internet Explorer.
(Free, unless you want the auto-update feature).
Also if you want to use an 'on the go' scanner using a USB stick there is SuperAntispyware Portable: http://www.superantispyware.com/portablescanner.html?tag=SAS_HOMEPAGE
Support Forum: http://forums.superantispyware.com/
Malwarebytes Anti-Malware (Free)
Download the free version here:
Support Forum: http://www.malwarebytes.org/forums/
Microsoft Windows Defender (Free)
(Included with Vista and Windows 7 systems but available for Windows XP SP2 & up as a free download).
Don't forget to keep all these updated.
(For use on a temporary basis)
Note: for Windows XP and 2000 ONLY!!
(Use the mirror web site download links)
This tool removes Desktop Hijack malware: Advanced Antivirus, Advanced Virus Remover, AdwarePunisher, AdwareSheriff, AlphaCleaner, AntiSpyCheck, AntiSpyware Expert, Antispyware Soldier, AntiVermeans, AntiVermins, AntiVerminser, AntiVirGear, Antivirus 2009, Antivirus 2010, Antivirus 360, AntiVirus Lab 2009, Antivirus Master, Antivirus Sentry, Antivirus System Pro, Antivirus XP 2008, AntivirusGolden, AV Antispyware, AVGold, Awola, BraveSentry, Coreguard Antivirus, Extra Antivirus, HomeAntivirus 2009, IE Defender, IE-Security, Internet Antivirus, Malware Defender 2009, MalwareCrush, MalwareWipe, MalwareWiped, MalwaresWipeds, MalwareWipePro, MalwareWiper, Micro Antivirus 2009, MS AntiSpyware 2009, MS Antivirus, PC Protection Center 2008, Personal Defender 2009, PestCapture, PestTrap, Power Antivirus, Power-Antivirus-2009, PSGuard, quicknavigate.com, RegistryFox, Registry Cleaner, Renus 2008, Security iGuard, Smart Antivirus 2009, Smitfraud, SmitFraudFixTool, Spy Protector, SpyAxe, SpyCrush, SpyDown, SpyFalcon, SpyGuard, SpyHeal, SpyHeals, SpyLocked, SpyMarshal, SpySheriff, SpySoldier, Spyware Guard 2008, Spyware Protect 2009, Spyware Vanisher, Spyware Soft Stop, SpywareLocked, SpywareQuake, SpywareKnight, SpywareRemover, SpywareSheriff, SpywareStrike, Startsearches.net, System Antivirus 2008, System Guard 2009, TheSpyBot, TitanShield Antispyware, Total Protect 2009, Total Secure 2009, Trust Cleaner, Ultimate Antivirus 2008, UpdateSearches.com, UnVirex, Virtual Maid, Virus Heat, Virus Protect, Virus Protect Pro, VirusBlast, VirusBurst, VirusRay, Virus Remover 2008, Virus Shield, VirusResponse Lab 2009, VirusTrigger, Win32.puper, WinHound, WinPC Defender, WiniBlueSoft, Vista Antivirus 2008, WinDefender 2009, XLG Security Center, XP Deluxe Protector, XP Security Center, XPert Antivirus, XP Police Antivirus, Brain Codec, Christmas****, DirectAccess, DirectVideo, EliteCodec, eMedia Codec, EZVideo, FreeVideo, Gold Codec, HQ Codec, iCodecPack, IECodec, iMediaCodec, Image ActiveX Object, Image Add-on, IntCodec, iVideoCodec, JPEG Encoder, Key Generator, LookFor****, Media-Codec, MediaCodec, MMediaCodec, MovieCommander, MPCODEC, My Pass Generator, NetProject, Online Image Add-on, Online Video Add-on, PCODEC, Perfect Codec, PowerCodec, ****Pass Manager, ****Mag Pass, ****ovid, PrivateVideo, QualityCodec, Silver Codec, Search****, ***Vid, SiteEntry, SiteTicket, SoftCodec, strCodec, Super Codec, TrueCodec, VideoAccess, VideoBox, VidCodecs, Video Access ActiveX Object, Video ActiveX Object, Video Add-on, VideoCompressionCodec, VideoKeyCodec, VideosCodec, WinAntiSpyPro, WinMediaCodec, X Password Generator, X Password Manager, ZipCodec, WinCoDecPRO...
For stubborn infections that nothing seems to budge try using an application called "Hijackthis" and posting its log on one of the specialist forums below. They will check it and help you get rid of whatever ails your machine. Don't try to fix it yourself.
Do not post Hijackthis logs here, we can't help with those!
Post the logs at a specialist Forum:
Be sure to read all the sticky announcements/instructions at the top of each malware forum!
Good links and general Security advice:
Let Google be your friend. It helps to look up the name of the infection because often it has a cure readily available.
The forum search mechanism at the top right of this and every page can also be of great help.
Lastly, I can't stress how important it is that you keep Windows totally up to date at all times. On the second Tuesday of every month Microsoft releases important security updates which you avoid at your peril. Of course updates occur at other times too and you shouldn't ignore any critical or non-critical updates using the optional Microsoft Updates (see Windows Update settings), with few exceptions. Those would for example be language packs.. perhaps, or driver updates for hardware that you prefer to update yourself, in which case you can opt to hide the update so it wont be presented again. Never hide critical updates, that's asking for trouble.
Also avoid using registry cleaners and optimizers, most of their benefits are imagined and many of their disadvantages are real, like the deletion of important registry keys belonging to other applications, McAfee included.
Toronto • Canada
Volunteer Moderator • Consumer Products
Alienware ALX X58 Core i7-975 Extreme @ 3.5 ghz • 2TB HDD • 12GB DDR
Vista Ultimate SP2 x64 • Windows 7 Ultimate x64 • 2 x XP Professional SP3 x86 (VM)
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