Some of our customers running Windows XP SP3 were recently affected by an incorrect identification of svchost.exe by DAT 5958. A letter to our customers from McAfee CEO Dave DeWalt is available here.


Impacted customers should visit this page in the first instance for information on how to contact our support organisations.


McAfee have provided the following tools and advice for customers for use on machines experiencing this issue:


Consumer/Home Users:


Consumer knowledgebase article TS100969 is being updated as needed. The automated solution tool was updated this morning to contain additional code based on feedback provided by customers.


Corporate Users:


This entry in our virus information library provides workarounds.


Our knowledge base has two articles, one specific for VirusScan Enterprise users and one for Total Protection Service users. Additionally a Group Policy Object remediation tool is available here - if you are using this tool please contact your local technical support office by telephone for further guidance.


More details on this topic are available in an FAQ.



We welcome your feedback on these solutions - please either contact our support teams, or alternatively use the feedback forms on the KB articles and provide as much detail as possible.