From McAfee KnowledgeBase -

 

There are two methods to enabling debug logging.

 

Method 1 - via the AdminUI

 

  1. Create a destination folder for the Debug logs:

    1. Open Windows Explorer.
    2. On a local drive, create a folder to store the Debug logs (for example: C:\MQMLogs).
    3. Close Windows Explorer.
  2. Enable Debug logging in the MSME console:

    1. Open the MQM AdminUI. 
    2. Click Settings and Diagnostics.
    3. Click Diagnostics, and then click the Debug Logging tab.
    4. Set Level to High
    5. Optional: Select Limit size of Debug log files.

      IMPORTANT: McAfee recommends that you not set a size limit for the debug logs because important information will be overwritten when the log files are truncated. Instead, enable debug logging only for the time necessary to reproduce the issue, and then disable debug logging.
    6. Select Specify location for Debug files.
    7. In the Debug file location drop-down list, select (full path)
    8. In the Debug file location field, type the name of the folder created above (example: C:\MQMLogs)
    9. Click Apply.
  3. Run the Debug log for the specified time to capture the issue.

    With Debug logging enabled, replicate the issue. The length of time to have debug logging enabled will vary depending on the issue that you are investigating. When the issue has been replicated, proceed to the next step to disable debug logging.
  4. Disable Debug logging:
    1. Open the MQM AdminUI. 
    2. Click Settings and Diagnostics.
    3. Click Diagnostics, and then click the Debug logging tab.
    4. Set Level to None.
    5. Click Apply

 

 

Method 2 - via the Registry

 

 

  1. Stop the McAfee Quarantine Manager service:

    1. Click Start, Run, type services.msc, and then click OK.
    2. Perform the following two steps only if the server is managed by ePolicy Orchestrator (ePO):
    1. Right-click McAfee Framework Service and select Properties.
    2. In the Startup Type section, select Manual from the drop-down list and then click Apply. This will stop ePO policies from restarting the service.
    3. Right-click McAfee Framework Service and select Stop.
    1. Right-click McAfee Quarantine Manager and select Stop.
    2. Minimize the Services window.

       
  2. Enable debug logging via the registry:

    1. Click Start, Run, type regedit, and then click OK.
    2. Navigate to the following key:

      [HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\Quarantine Manager\trace]
      [HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\McAfee\Quarantine Manager\trace]

    3. Set the keys to the following values:

      NOTE: If any of the listed keys do not exist, click Edit, New and select either DWORD Value or String Value.    
      Key Name

      Key Type

      Base Type

      Value

      Level

      DWORD

      Hex

      3

      MaxFileSize

      DWORD

      Decimal

      10240

      Path

      STRING

       

      C:\MQMLogs


      IMPORTANT: MaxFileSize is an optional value. This key is not required if you do not want to set a maximum file size. McAfee does not recommend that a size limit be set for the debug logs because important information will be overwritten when the log files are truncated. Instead, enable debug logging only for the time necessary to capture the error/issue, and then disable it.
    4. Close the Registry Editor.

       
  3. Start McAfee Quarantine Manager and launch the Product Console:
    1. Maximize the Services window.
    2. Right-click McAfee Quarantine Manager and select Start.
    1. Minimize the Services window.
    2. Open the McAfee Quarantine Manager Console and/or perform the steps and actions that you want to be captured in the debug logs.

       
  4. When enough debug information has been captured, remove the debug settings from the registry:

    1. Click Start, Run, type regedit and then click OK.
    2. Navigate to the following key:

      [HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\Quarantine Manager\trace]
      [HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\McAfee\Quarantine Manager\trace]

    3. Right-click Level and change the value to 0.
    4. Close the registry editor.

       
  5. Restart the McAfee Quarantine Manager service:

    1. In the Services window, right-click McAfee Quarantine Manager and select Restart.
    2. Close the Services window.

       
  6. Set McAfee Framework Service back to Automatic and start the service.
  7. Collect the required files, and contact McAfee technical support.